I have been with this insurance company since I got my first car and they have been so helpful throughout the years with any claims i've made and also very competitive with pricing.
I switched to RACQ a couple of years after I started driving and never looked back. They have provided an excellent service and I feel confident knowing I'm in good hands.
Pros: Proactive Quick on road side assistance Good quality care and costs Range of plans to choose from Cons: Lots of hidden conditions meaning you can’t claim if in an accident Reward system is not worth the money
RACQ's customer service is unbeatable, very good to deal with using online chat for almost everything. Price is competitive for full comprehensive compared to all other insureres considered.
Theses guys are the best....pricing is fair and competitive....what I like best is their customer service..... Never had to claim so hard to judge that area.
Been with RACQ for over 50 years with car insurance and had a couple of claims that were always handled efficiently and quickly with no fuss.
I'm never going to use Racq and never recommend them or their recommended repairers as I used when I was with them and when I got my car back it was scratched all over from being washed badly and where they repaired the part it was done carelessly. They simply just painted it it instead of sanding the part down first which was done originally and they refuse to do so I went there to try and resolve the issue at the repairer and there was a Racq assessor. His name is David he was completely rude and even threatened to beat me up now how is that for customer service, he later called me back and assured me that if I get a quote on what needed to be done that they will cash settle me so I can get it repaired and I did so and now Racq is offering only $300 only for the buff and refusing to do the panel properly as it was before the accident. Never a good experience from the get go so never ever go with Racq, they are hopeless and incompetent!!!
I do like RACQ for my coverage but I have heard of people who's claims have been rejected and I pay quite a high price for premiums and that is concerning for me being a low income family needing to insure my vehicle.
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