For more than a decade, Simply Energy has been powering homes and businesses across several states including Victoria, South Australia, New South Wales and Queensland.
Engie offers electricity plans to domestic, business and commercial customers in Victoria, South Australia, Queensland, Western Australia and New South Wales. Engie's gas plans are available only in Victoria and South Australia.
Engie offers a range of competitive energy plans from individual electricity options to dual fuel services. The tariffs, discounts and terms of each energy package vary depending on which state you live in and energy plan you choose. You may be eligible for a number of attractive discounts off your electricity or gas bills if you opt for e-billing and pay on time via direct debit or automatic payment from your credit card. Engie's plans have no termination fees or lock-in contracts.
There is a loyalty rebate available with some Engie's plans when you sign up for a contract for 12 months. Engie also offers energy plans exclusively tailored to members of its partner organisations such as RAA, NRMA, Village Cinemas, Big 4 Holiday Parks and WA Seniors. These plans generally offer additional benefits such as bonus gifts and vouchers from online retailers.
You can support the renewable energy industry by adding GreenPower to your Engie electricity plan at any time. When you purchase GreenPower, Engie will purchase the equivalent amount of electricity from accredited renewable energy generators such as wind turbines and solar panels and add it to the national electricity grid on your behalf.
There is a range of energy efficiency solutions on offer to help you reduce your household’s impact on the environment and save money including rooftop solar power systems and LED lighting. Engie also offers customers access to its online store where you can purchase energy saving products.
With Engie you can choose between online, automatic or in person payment methods. You can pay your energy bill via direct debit, BPAY or credit card. If you aren’t comfortable with Internet or phone banking, you can mail a cheque to Engie or pay in person at the post office. You can also register online or download the MyPost Digital Mailbox app which will give you a friendly notification when your Engie bill is issued.
If you think paying your energy bill all in one go each quarter is draining your finances, Engie also gives the option to pay in instalments up until the due date of your electricity or gas bill.
You can manage your customer account with Engie completely online and hassle free. With a digital account, you’ll be able to view your bills whenever you like, sign up for a direct debit agreement and even update your details. To create your online account, simply fill in your customer number (shown on the bottom of your bill), surname and postcode - and you’re done!
You may be eligible for a state based energy concession or rebate on your Engie bill. For instance, there is a Medical Cooling Concession available to residents in Queensland and a Life Support Concession for New South Wales residents who meet the eligibility requirements.
If you want to switch to a Engie plan for your household energy needs, there is a quick online application. The process is divided into four easy steps; pick an energy plan, choose a payment option, select your energy type (i.e. gas, electricity or both depending on your area) and confirm when you’re happy with everything. You may also be need to provide additional information if you have solar panels or a feed in meter and if you’re on a Flexible Pricing Tariff.
In just a few minutes, you can arrange to have your energy services transferred to your new home. You will need to call Engie relocation team during their call centre hours, or if this is inconvenient you can fill in the online form to request a call back. Ensure that you notify Engie at least three business days before you move out and have details of your new address and meter number handy.
The Mozo community has rated Engie products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
Want to hear what real customers think of Engie's (formerly Simply Energy) products and services? We’ve asked the Mozo community and here’s what they had to say.
Mainly satisfied with the service
Simply Energy has proven to be a reliable and customer-friendly energy provider, earning my satisfaction for several reasons. Their straightforward approach to energy services simplifies the entire process, making it easy to understand and manage my utility needs. The transparency in billing and competitive pricing ensures that I receive value for my money. Additionally, their responsive customer service team has consistently addressed any queries or concerns promptly, enhancing my overall experience. Overall, I appreciate Simply Energy for their transparency, affordability, and excellent customer service, making them a preferred choice for my energy needs.
I Like my energy provider because they are easy to contact and their bills are easy to read plus they stay in contact using my email address.
Whenever I have a problem they are quick to respond and even if I may not be happy with the outcome I at least feel I was listened to and the person listening had a good grasp of company policy.
I personally love cooking with gas but the cost is sky rocketing of late and i will probably be using it less
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Are you paying sky high energy rates? Search for a better deal with Mozo’s user-friendly comparison tool to compare the different energy plans from Simply Energy and some of the other energy providers in your area.