Branch closures in regional areas are appalling - no thought or care for aged/isolated/ non-driving/ country-dwelling customers. Not everyone can catch public transport/taxi or drive independently to a branch or ATM. Many older people don’t have the means/confidence/trust to access online or phone banking.
I like the product. Safety of using my platinum rewards card. Once the bank alerted me that my card had been used to by airline tickets in another country and they refunded me really fast.
Telebanking is very difficult to use, and the need to call back several times is often. It has increased frustration as is long winded.
ING has excellent customer service, especially on the phone. They are always helpful in resolving issues promptly. Great competitive rates and products. Would highly recommended them.
The bank is generally good and customer service has been pretty good but the fees are high and the interest rate on the card could be better. The bank could also offer better savings account features (such as being able to track savings goals).
I Love my Bank. On entering they greet you cheerfully plus by first name. They are so friendly, professional and attentive. If I have a problem they are straight onto it, resolving any issues immediately. I find this in all ANZ Banks I have had transactions with. I highly recommend ANZ.
Because we exceed the annual spend limit, we pay no fees. You have the choice of frequent flyer points or a number of different rewards including gift cards and cash. Clear the balance owing on the card each month and you pay no interest.
Westpac is a strong brand but being one of the Big 4 does not mean the best. Cons include: clunky online platforms, reminiscent of mainframe systems behind them, high card fees, quick to slap on additional penalty fees and high interest rates. I am a credit card customer only because they had an interest free period promotional (a pro at a particular point in time). Other pros: clearly formatted statements, clear messaging in customer letters, security of the "big brand".
Great customer service, willing to assist you with your needs. Booking in to see someone is super simple and they fit you in even if you haven't booked an appointment.
It is conveniently close to home, located outside the shopping centre and has several ATMs. When I had a problem ie. overdue payment because we were overseas, the manager cancelled it. The staff is always helpful and friendly. I don't have any cons, because I always pay in full every month and don't accumulate debt. My son uses Commonwealth Bank for his banking and has opened accounts for my grandchildren.
Credit card with 55 interest free payment terms is a convenient option for me. Pay on time, never a problem. Tap and go. Customer service is great, never had a security concern. Earn points towards purchases, which when you redeem arrives in super quick time. Used this credit card for 30 years.
Be careful they will demand money off you even when you’ve paid your whole account and closed your account. Hassle a lot, not very helpful, lack in knowledge. Don’t recommend and would never use again, ever ever ever ever.
I prefer banking with ANZ because their online banking is so easy to use. I have a personal and business account with ANZ and the rates are so afforable. I use an ANZ rewards credit card and I have gained so many gift cards! I cannot recommend ANZ enough.
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