Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.
I love that when I needed to speak to someone they were in Australia. Support locals! Pricing was very competitive. Easy to deal with for any reason. Never any hassles!
Allianz Car insurance has been great. I had an accident and I got my car back within a few days. Claims process was easy to do via their website. Service by the Allianz team was also top-notch.
I did a lot of research on renter's insurance and found that this was the cheapest with the most flexible options (ability to change excess etc). I plan on switching to AAMI's home and contents when we move into our new home soon, based on the price.
NAB is more interested in gaining new customers by offering incentives and low interest rates to entice new customers rather than looking after their current customers and offering them the same incentives. However when there was a problem with my credit card and suspicious activity was detected I received a text message immediately asking if I could contact the bank. This issue was dealt with efficiently. I think NAB could improve on being more competitive with their rates
I love that Bendigo Bank is a community bank. I might get slightly less bonus interest than other banks but this bank puts its profits back into the community, which I prefer. There are now branches virtually wherever I need them, and my local branch is open on Saturday mornings, which is amazingly convenient. When I call up I get to speak to a person pretty quickly, and any of my queries are always solved quickly and easily. I've tried all the major banks over the years but none have measured up to Bendigo Bank.
A holistic banking experience that is smooth and seamless, Timely and accurate financial transactions that are effortless. Dealing with ANZ provides flexibility, convenience and ease, Smart apps and web tools making online assistance a breeze. Totally transparent with banking terms and terminology, Term deposits are managed efficiently and excellently. Reaching out to me in a timely manner upon request, Taking time to provide financial advice that are the best! Though choosing between banking options can be daunting, ANZ is always patient with information that's 100% enlightening. On-time transaction updates available through secure web presence, Instilling confidence in the technology's integrity, privacy and resilience. Cares for me as a customer with my banking and financial needs, Supporting my financial wellbeing with sound replies and speed!
Excellent interest rate at 3% for 18-29 year olds, with fair conditions such as making at least 5 transactions per month. It is great that I only need to open one saving account and that within the app I can allocate my savings from this one account to multiple savings goals . My previous bank made me open multiple savings accounts to do this. This method is better for interests rates and makes it easier to transfer money. The customer service when setting up this account was fantastic with the rep providing as much info and explanations as possible.
I was having trouble paying off my credit card because my interest rate was so high 19.99%. When Covid struck they dropped the credit rate by 2.5% for 3 months so I contacted the bank. I spoke to a lovely gentleman and told him all my troubles about not being able to pay off the card and how it was affecting me financially. He got my next months interest rate waived and for the next 3 months my interest rate was 6.5%. Lastly he got my interest rate dropped to 9.95% for the life of the credit card. This has made a huge difference in me being able to pay off a lot of the $10,000 I owed on the credit card. The interest rate is one that I can pay off as well as some of the balance. I am feeling in a more happy place now and it is all because of this one gentleman on the phone.
I was previously with the Queensland Teachers Credit Union, which merged with RACQ Bank. They have always been a great bunch of people to deal with, and have gone out of their way to help me when I've needed assistance. They found, through one of their services, a great car for us to buy, checked it mechanically, and loaned us the money for it at a very competitive rate. We had that car for five years. When I wanted a new car, they once again stepped in, cleared the car before recommending it, and made the loan / purchase process smooth and stress-free.
Spend each week trying to get hold of their customer services only to be promised a call back or email response. Having brought their comprehensive travel insurance I was told they would honour any cancellation claims however, I have found out that their requirements are designed to make any claim almost impossible. The travel agents and accommodation places are not responding to emails and according Tick I need them to provide a cancellation certificate. GotoGate and MyTrips have even disconnected their hot line. I also had a boat trip in Colombia booked and they are not responding. Airlines such as Copa and Interjet will not provide any information saying I need to go travel agents I booked through. It's a vicious circle where travel agents do not respond and Tick Insurance (after getting a response) refuse to pay out on any claim unless they have a formal cancellation certificate. There is no compassion or understanding of the impacts of COVID and being able to get cancellation certificates. I have provided my credit card and bank statements sowing payment, airfare tickets and accommodation bookings all clearly labelled non refundable. Think twice before purchasing Tick Insurance You may think you are covered however, this assumes you are able to get all the information required under their policy which may not be attainable in extreme events such as the COVID pandemic. ---- Since writing the above, TICK Insurance have completely and utterly attempted to frustrate things further with the same requests. The most recent is to get a cancellation notice from the US Department of Immigration to say my Visa application is cancelled. Similar to hotels with a non refundable non cancellation policy, the US Dept of Immigration are not going to cancel nor provide a cancellation notice yet TICK are refusing to cover the costs. I would add TICK customer service could not be this poor. They have made a decision to frustrate claims in the hope their customers give up and go away. Very poor given the circumstances. All I want to be reimbursed for out of travel expenses which are covered under my comprehensive travel policy. How can this be unreasonable? Please re-consider TICK if you are looking at travel insurance. It's a Policy thwart with exceptions and terms which make it impossible claim.
I love that I can pay my bills via fortnightly deductions directly from my pension via Centrepay. AGL is the only company registered with Centrepay.
Excellent customer service and low account fee's. I have been a Commonwealth Bank customer for over 15 years and will always be a Commonwealth Bank customer as I personally rate them better than the rest.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia.
We don't make subjective judgments, nor do advertisers influence our ratings.
Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.