I love Youi's self-service website, their customer service and competitive premiums.
Customer service is always friendly and very helpful. After roadside assistance, someone always calls to check that the job has been completed and I am on my way and safe.
Fast and easy. After having our car stolen, we had the funds in our account within the week - You were life savers who come to the aid of a very busy working couple who rely on our vehicles.
Be aware that the online quote system does not result in an actual quote, it rather triggers a phone call from one of their sales people to ask the same questions over again. They say this way they can tailer the product better. I spent 15 minutes on the phone and still did not get to receiving a quote. A waste of my time. It makes me think if they are so complicated in obtaining a new customer, how difficult will they be if we would need to make a claim. No confidence in this company's processes.
Live dealing with a customer service person who is in Australia and local, great easy contact, never had a problem in adding drivers or removing them from my policy and premium adjustments are fine immediately. Great service so far, renewed twice.
Have had an occasion to claim on an accident, and found them to efficient and very fair as to how processed the claim. Would highly recommend them.
My daughter's partner had an accident with the car as they had an argument. The police tested him and A-ok. Youi refused to pay saying they don't cover a domestic...IT WAS AN ACCIDENT AS HE SWERVED FOR AN ANIMAL. Be very careful with Youi.
Twice now i have had Youi quote on my car insurance. I am mature age, perfect licence, only 1 claim in 5 years, only travelling 2 days a week for work with max 10k a year and buying a brand new car and they want to charge me $191 per month- WHAT THE! Comparison for same vs same coverage came in closest competitor at $89 month for exact same thing. How on earth do they justify over double the amount. I would never bother again getting a quote highway robbery
I’ve found the staff extremely nice and approachable and above all helpful.
Easy sign up online. Choose your own excess fees and extra coverage. Very flexible payment date options if you need a couple extra days to pay the monthly bill. Text message reminders are great.
Youi are sensational to work with they are very responsive they helped out a lot with our claim, no hassles what so ever, this insurance company Youi also has some of the best insurance rates going around so that is a big bonus
Youi car insurance was amazing, definetly 9/10, some things like policy coverage and things pull my rating down and some of my friends havent had the easiest experience but my experience was super easy and they were very friendly didnt take long and felt super safe, amazing service.
After a terrible experience with another insurance company Youi provided exceptional customer service and value for money when we transitioned.
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