Home loan customer reviews

Read the latest home loan reviews from the Mozo community. Thousands of Australians have reviewed their mortgage provider to give you the inside story on everything from sneaky fees to customer service.

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Recent home loan customer reviews

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  • Commonwealth Bank Fixed Rate Home Loan (Owner Occupier, Principal & Interest) (Wealth Package)

    Ticked all our boxes and met our expectations

    We had a great experience with CommBank over the last 6 years, it was easy to get a rate review every 6 months and the customer service was great, we have no complaints about our experience and would happily recommend.

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    Elise, New South Wales, reviewed 5 days ago
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  • Commonwealth Bank Home Loan

    Not recommended

    Easy to contact but had incorrect mailing details for our home loan so for over 7 years sent all our mail,elsewhere.

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    Jackie, South Australia, reviewed 5 days ago
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  • Westpac Fixed Options Home Loan LVR (Principal & Interest, LVR <70%) (Premier Advantage Package)

    Amazing bank

    Great service

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    Nikki, Western Australia, reviewed 5 days ago
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  • St.George Fixed Home Loan (Owner Occupier, Principal & Interest, LVR<70%) (Advantage Package)

    Very happy!

    We started our home loan with St George (because we could use a guarantor), we then refinanced with someone else but have come back now to St George We received a $4,000 cash back offer and the fixed rate was very reasonable at the time Not looking forward to when this goes back to variable next year! Overall very happy with St George

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    Aliza, New South Wales, reviewed 5 days ago
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  • NAB Base Variable Rate Home Loan (Owner Occupier, Principal & Interest)

    Decent bank

    Not many branches local to my specific area, long waiting times on the phone customer service. However, each time I have called the operator has been quite knowledgeable and able to answer all queries.

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    Laura, New South Wales, reviewed 5 days ago
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  • BankSA Basic Home Loan Special Offer (Owner Occupier, Principal & Interest, <70% LVR)

    Happy with the service

    Remember to follow the bank up biannual to ensure you have the best rate

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    Thomas, South Australia, reviewed 5 days ago
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  • AMP Bank Home Loan

    Excellent bank and offered excellent support.

    They are very easy to get hold of return call and will offer support in hard times. great bank and will try to accommodate for your needs. i had a brain tumor feel behind they were accepting offered lower repayments or hold until I returned to work.

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    Amanda, Western Australia, reviewed 5 days ago
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  • Macquarie Basic Home Loan (Owner Occupier, LVR<60%, Principal & Interest)

    Great rate and free redraw!!

    The Macquarie basic home loan has a good rate and allows unlimited and free redraw which is fantastic. It comes with a no fee credit card as well, however, with a limit of only $1000 it is of little use.

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    Rob, Victoria, reviewed 14 days ago
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  • Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest)

    Sarah

    CommBank are very accommodating for a new loan but do drop the ball on rates. Their customer service is top tier.

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    Sarah, South Australia, reviewed 14 days ago
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  • Westpac Home Loan

    Westpac sure know how to pac a punch.

    Westpac sure know how to pac a punch with a well rounded home loan product. It was the best rate we could find, the app is easy to use and it came with a credit card, one I have been able to use to rack up Qantas points. Even though they are under the same arm as St George, my experience has been so much better with Westpac.

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    Christopher, New South Wales, reviewed 14 days ago
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  • NAB Home Loan

    They area big bank but have very competitive

    their home loan rates is low and competitive. Home loan processing times is one of the best. They have very good customer support system.

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    Frank, South Australia, reviewed 14 days ago
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  • MOVE Bank Everyday Fixed Home Loan (Owner Occupier, LVR<95%)

    Make Move your Bank

    If you enjoy the benefits of a mutual credit union with the security of a bank, Move might just be what you need. Move still values customer service and fees, charges and interest rates are all kept to a customer friendly model. This home loan is easy to use. Online access allows you to make most changes, payments and redraws without any issue at all.

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    Ruth, Queensland, reviewed 14 days ago
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  • Aussie Select Basic Variable (LVR<60%, Owner Occupier, Principal & Interest)

    Aussie to the rescue.

    Aussie were amazing, we had a situation where one of the brokers messed up our application and then took off, when we were a week out of exchanging contracts we discovered this. We thought we had already had everything approved. After contacting Aussie we'd discovered what had happened and they were amazing, in one week, they rushed us through and got our approval for us 20 minutes before we were exchanging contracts. It was such a stressful time and Aussie came to the rescue and my partner and I successfully purchased our first home.

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    Heather, New South Wales, reviewed 14 days ago
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  • HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest, LVR <60%)

    App good; in-person bad

    Internet banking OK. App is good. As soon as you have to speak to someone, it is horrible.

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    Frazer, New South Wales, reviewed 14 days ago
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  • Suncorp Home Loan

    Loyalty is not valued!

    not willing to look after loyal customers

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    Anthony, New South Wales, reviewed 14 days ago
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  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews. Financial providers may, from time to time, offer incentives for reviews, regardless of the sentiment of the reviews.

    Home loan comparisons on Mozo - rates updated daily

    • Ultra Low Rate <95% LVR

      interest rate
      6.30% p.a. variable
      comparison rate
      6.58% p.a.

      Promoted
    • Unloan Variable

      interest rate
      5.99% p.a. variable
      comparison rate
      5.90% p.a.

      Promoted
    • Straight Up

      interest rate
      6.24% p.a. variable
      comparison rate
      6.24% p.a.

      Promoted
    • Neat Home Loan

      interest rate
      6.14% p.a. variable
      comparison rate
      6.16% p.a.

      Promoted
    • Fixed Rate Home Loan

      interest rate
      5.99% p.a.
      fixed 2 years
      comparison rate
      6.24% p.a.

      Promoted

    WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

    Want more? Compare all 465 home loans in the Mozo comparison engine.

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