Really great to deal with, checking in every through months. Really good and would recommend to anyone looking for a great deal!
Bank Australia is local and they act like it. They build relationships with their customers and treat them as individuals. Their rates are better than the "Big 4" and their service is better too. The only downside is that they don't have as many branches, so sometimes you have to go out of your way to go to a branch. However, they do a lot of business by post, email or phone, so it's hardly an inconvenience.
Firstmac not only provided a much lower interest rate, but since changing over to them they have been a dream to work with. Secure, user-friendly internet banking and mobile app. Superb customer service on the very few times I have had to ring them. Great rate, excellent products and wonderful customer service. Great to be able to acknowledge a wonderfully positive product.
Had an issue with a stolen card, they could not even cancel my card. Then accused me of not calling and asking for it to be stopped! So while I have no access to the system, no card, no money, I call to see where my replacement card is. They said, "oh you didn't ask for a new card." Customer service person - very very rude. Not to mention a previous matter. I had to go online to dispute a transaction and it took them three weeks to get back to me. Come on! Now I can gladly say I have refinanced since that call.
The fixed rates are quite high but my biggest problem is the lack of ATMs and branches. I live in a small country town with no branch or ATM only Australia post. Would be easier to have a branch or ATM back here.
My first home loan and I’ve had plenty of questions along the way and every time I ring I get someone extremely patient and helpful.
Very poor customer service bordering on rudeness. We were never told that our loan with Adelaide bank would be controlled by Mortgage House and we could never get any answers. Took 7 weeks to get Mortgage House to discharge the loan to our new bank. Had to threaten them with AFCA.
Great service and easy to find facilities.
I deal directly with a home loan manager, which I find very hands on and amazing. I really feel that they work for me and have my best interests at heart and not just making money for the bank. When Covid hit, I was contacted immediately to go through what I could do if I wanted or needed to. It felt great to have someone on my side. I would recommend them to anyone.
We switched from NAB to Westpac two years ago and their service was awesome. Really personal, gave us a brilliant rate and treated our busy little kids like stars every time we went in giving them gifts etc. It's all part of the sell I understand that, but they were more personal and much better with customers than NAB, ANZ and Commonwealth, who we have used previously for home loans. Thanks.
All interaction with ME service officers have been helpful and good. Being an online bank, there is no branch we can go to if the need arises. The online servicing is mostly wonderful, however the lack of physical branches can be challenging if there are planned or unplanned system outages or issues with service.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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