FLEXIBLE AND ACCESSIBLE
It is mostly fine but can be very impersonal at times
Commonwealth bank are all round good. They offer a great Netbank service. They have good customer service. However, they do not offer competitive prices.
CBA has an excellent phone app which makes everyday banking as well as some of the less usual tasks (like home loan adjustments etc) so much easier! You can also track your spending in categories like home, food & travel etc.
Always willing to negotiate when I call re home loan rate so that's always good, although it would be better if you were just automatically on the lesser rate.
Post pandemic, my CBA bank manager worked hard to lower my ever rising interest rate. She consolidated my Solar loan into my mortgage and came up with a weekly figure that was affordable for me. I was pleasantly surprised at how she achieved this when people around me were getting stung, especially with the interest hikes dominating their normal repayment and no assistance from their lenders. You need to ask questions and think outside the square, which CBA does.
Who can love a bank? Especially these days when costs of living is up and yet banks keep increasing profits and not giving customers opportunities to reduce interest cost on loans .
We have been with Commonwealth bank for 30years plus and must say when ever a problem has occurred they have professional sorted any problems that have been resolved
The bank is all talk about looking after its long time customers.
We had a great experience with CommBank over the last 6 years, it was easy to get a rate review every 6 months and the customer service was great, we have no complaints about our experience and would happily recommend.
Easy to contact but had incorrect mailing details for our home loan so for over 7 years sent all our mail,elsewhere.
They have been great with providing finance when needed. Relationships matter and means we can keep going back to the same person for each property. Some fees are ridiculous but I guess thats the industry
CommBank are very accommodating for a new loan but do drop the ball on rates. Their customer service is top tier.
The bank is very flexible but the fees and interest rates are heavy. Excellent customer service.
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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