Car insurance reviews

Read the latest car insurance reviews from the Mozo community. Thousands of Australians have reviewed their car insurance to give you the inside story on everything from claims handling to customer service.

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Recent car insurance reviews

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  • Budget Direct Car Insurance review

    Overall rating   8 / 10
    Prompt and friendly claims process

    I switched after many years with a previous company as I was paying too much for a rating one driver. The pricing was better but then a couple of months into the new policy, someone reversed into my car. Budget were fantastic about it. Handled very promptly with no fuss and a hire car was arranged. The phone staff are really helpful and pleasant to deal with.

    Value for money
    8 / 10
    Policy coverage
    8 / 10
    Customer service
    10 / 10
    Claims handling
    10 / 10
    Trust
    10 / 10
    Less
    Rowena, Victoria, reviewed about 5 hours ago
  • Budget Direct Car Insurance review

    Overall rating   5 / 10
    Affordable but disappointing

    I feel like I’m with an affordable insurer however any time I’ve spoken with them in the phone it’s taken an incredibly long time. I also disliked the fact that when my car was hit by another vehicle at fault I was required to go through the additional paper work of getting my own driving history report. Having my car fixed took a lengthy amount of time and the repair centre was over 30 kms away.

    Value for money
    6 / 10
    Policy coverage
    6 / 10
    Customer service
    3 / 10
    Claims handling
    3 / 10
    Trust
    5 / 10
    Less
    Prue, Queensland, reviewed about 5 hours ago
  • Budget Direct Car Insurance review

    Overall rating   1 / 10
    Worse insurance

    Think before signing up with them please. Not worth your money at all. Wouldn't recommend them.

    Value for money
    1 / 10
    Policy coverage
    1 / 10
    Customer service
    1 / 10
    Claims handling
    1 / 10
    Trust
    1 / 10
    Less
    Jtv, New South Wales, reviewed about 5 hours ago
  • Apia Comprehensive Car Insurance review

    Overall rating   10 / 10
    They are the best for people who are over the age

    Been with them for over 40 years hence I like everything they do and dislike none! Pros are good cover at reasonable premiums and trustworthiness at extreme highness! As for Cons I cannot think of anything hence I will say none!

    Value for money
    10 / 10
    Policy coverage
    10 / 10
    Customer service
    10 / 10
    Claims handling
    9 / 10
    Trust
    9 / 10
    Less
    Johno, Western Australia, reviewed about 5 hours ago
  • Youi Car Insurance review

    Overall rating   7 / 10
    A competitive insurer with good customer service.

    Overall I have been happy with the policy, the customer service and the ease in dealing with this insurer. I had one claim a few years ago which was not my fault and the claim was handled efficiently and I was not stressed at all.

    Value for money
    8 / 10
    Policy coverage
    9 / 10
    Customer service
    8 / 10
    Claims handling
    10 / 10
    Trust
    8 / 10
    Less
    Nicole, Victoria, reviewed about 6 hours ago
  • AAMI Car Insurance review

    Overall rating   8 / 10
    Insurer like no other.

    After a lapse in judgement caused me to have a DUI on my record I was unable to find comprehensive car insurance with almost all other providers. AAMI recognises that these things can happen and that it doesn’t make you an uninsurable customer. Even though I do now have to pay slightly higher premiums AAMI still offers great value for money.

    Value for money
    8 / 10
    Policy coverage
    8 / 10
    Customer service
    8 / 10
    Trust
    7 / 10
    Less
    Cassie, New South Wales, reviewed 2 days ago
  • Youi Comprehensive Car Insurance review

    Overall rating   10 / 10
    Insurance company for the little people.

    What can I say, they are there to help you get the best deal on everything. Very helpful staff, do everything that they can to help and always give the best possible quote. Also pay by the month with no additional charges.

    Value for money
    10 / 10
    Policy coverage
    10 / 10
    Customer service
    10 / 10
    Trust
    10 / 10
    Less
    Judith, New South Wales, reviewed 2 days ago
  • AAMI Comprehensive Car Insurance review

    Overall rating   5 / 10
    Received a renewal for comprehensive car insurance

    Received a renewal for comprehensive car insurance with a write down of $7k to the vehicle from the previous year and a 16% increase to the premium, to my disgust as a loyal customer with no claims or traffic infringements in the past 10 years. You may have a concern like I did when going online for a quote (AAMI) for the same car and details as the renewal, to get a better price than the one emailed.

    Value for money
    4 / 10
    Policy coverage
    7 / 10
    Customer service
    5 / 10
    Claims handling
    5 / 10
    Trust
    5 / 10
    Less
    Magdi, Victoria, reviewed 2 days ago
  • RACT Comprehensive Motor Vehicle Insurance review

    Overall rating   8 / 10
    Friendly staff and competitive rates.

    Very competitive insurance rates. Good discounts for bundling different insurances.

    Value for money
    9 / 10
    Policy coverage
    8 / 10
    Customer service
    10 / 10
    Trust
    6 / 10
    Less
    Joanne, Tasmania, reviewed 2 days ago
  • Apia Comprehensive Car Insurance review

    Overall rating   9 / 10
    APIA is the number one insurer.

    I have dealt with all the insurance companies, banks, brokers, assessors, etc. and I am completely happy to be insured with APIA.

    Value for money
    9 / 10
    Policy coverage
    9 / 10
    Customer service
    10 / 10
    Claims handling
    10 / 10
    Trust
    10 / 10
    Less
    Wayne, Tasmania, reviewed 2 days ago
  • Bendigo Bank Comprehensive Car Insurance review

    Overall rating   10 / 10
    Amazing service and communication

    Such great communication and support. I’ve had to claim a new windscreen and they made it so simple.

    Value for money
    10 / 10
    Policy coverage
    9 / 10
    Customer service
    10 / 10
    Trust
    10 / 10
    Less
    Kayleen, South Australia, reviewed 3 days ago
  • Youi Comprehensive Car Insurance review

    Overall rating   1 / 10
    Do not use Youi.

    Youi has completely lost touch with reality, there is no point raving and ranting about my experiences with this company, I would just say no good do not use or recommend.

    Value for money
    1 / 10
    Policy coverage
    2 / 10
    Customer service
    2 / 10
    Claims handling
    2 / 10
    Trust
    1 / 10
    Less
    Craig, Western Australia, reviewed 4 days ago
  • Budget Direct Comprehensive Car Insurance review

    Overall rating   8 / 10
    Budget Direct can change your monetary life!

    Budget Direct is very easy to sign up to, you do not have to go through too many screens to create the policy and it is all written in plain english, no legalese and very easy to understand what is covered under the selected policy. Although I personally have never made a claim, I have studied the claims process online and it looks to be easy to make a claim using this method. Or I could ring and speak to someone to guide me through the process. Value for money is the main reason for choosing Budget Direct, I saved approximately $300 a year on comprehensive car insurance. And lastly, please keep making the wonderful and funny advertising that is being shown across our screens, never fails to make me laugh!

    Value for money
    10 / 10
    Policy coverage
    8 / 10
    Customer service
    8 / 10
    Trust
    8 / 10
    Less
    Tan, Queensland, reviewed 4 days ago
  • Coles Comprehensive Car Insurance review

    Overall rating   10 / 10
    Coles for fast efficient easy car insurance claims

    I just had a minor accident and had to claim on my insurance. Coles Insurance was efficient and quickly organised my claim and repairs. It was super quick and easy. The monthly premium is very competitive and the service was great. No mucking around - just efficient service. I will stay with them for as long as I can. Highly recommended.

    Value for money
    10 / 10
    Policy coverage
    9 / 10
    Customer service
    10 / 10
    Claims handling
    10 / 10
    Trust
    10 / 10
    Less
    Greg., Victoria, reviewed 4 days ago
  • NRMA Comprehensive Plus Car Insurance review

    Overall rating   10 / 10
    Fair, experienced and reliable.

    NRMA has insured my vehicles for more than three decades. I always feel they treat me with fairness, respect and understanding. The rates do increase each year but is always manageable. The product meets all my needs. The insurer has huge financial resources and has developed a HELP DNA that permeates its staff and systems.

    Value for money
    10 / 10
    Policy coverage
    10 / 10
    Customer service
    10 / 10
    Claims handling
    10 / 10
    Trust
    10 / 10
    Less
    Roger, Queensland, reviewed 6 days ago
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