Car insurance reviews

Read the latest car insurance reviews from the Mozo community. Thousands of Australians have reviewed their car insurance to give you the inside story on everything from claims handling to customer service.

Search a review by:

Recent car insurance reviews

Sort reviews by: date | star rating
  • AAMI Comprehensive Car Insurance review

    Overall rating   7 / 10
    Easy claims process. Pick your own repairer though

    I have been with AAMI several years and have had a few claims as I used to drive extensively for work. Submitting a claim was always very easy and the staff are very friendly. You can submit claims via an app which is great. What’s not great but I think is standard across industry these days is AAMI will often send cars for “smart repair”. We have had dodgy filling applied to car bodywork rather than panel beating or replacement of damaged panels- only discovered after new damage to the same section uncovered it. I would therefore recommend always choosing your own repairer.

    Value for money
    7 / 10
    Policy coverage
    9 / 10
    Customer service
    9 / 10
    Claims handling
    8 / 10
    Trust
    7 / 10
    Less
    Kylee, New South Wales, reviewed about 10 hours ago
  • Budget Direct Comprehensive Car Insurance review

    Overall rating   8 / 10
    Budget direct is trustworthy and reliable

    I have always found budget direct to be trustworthy and reliable. They handled my claim with no issues or worries.

    Value for money
    6 / 10
    Policy coverage
    7 / 10
    Customer service
    10 / 10
    Claims handling
    8 / 10
    Trust
    8 / 10
    Less
    Zara, New South Wales, reviewed about 10 hours ago
  • Suncorp Insurance Comprehensive Advantages Car Insurance review

    Overall rating   10 / 10
    Great company

    Quick online claims with a 24 hour response time.

    Value for money
    10 / 10
    Policy coverage
    10 / 10
    Customer service
    9 / 10
    Claims handling
    10 / 10
    Trust
    10 / 10
    Less
    Miss, Queensland, reviewed about 10 hours ago
  • Budget Direct Comprehensive Car Insurance review

    Overall rating   8 / 10
    Price, Service and Value

    Budget provide a good combination of price, service and value. Making a claim was relatively simple but be aware that the standard hire car they offer is a hatchback only despite what vehicle you have (I.e. I have a mid size SUV and they will only provide a hatchback if your car needs repair from a ‘not at fault’ accident).

    Value for money
    6 / 10
    Policy coverage
    9 / 10
    Customer service
    9 / 10
    Claims handling
    7 / 10
    Trust
    8 / 10
    Less
    Evan, Victoria, reviewed about 10 hours ago
  • RACV Car Insurance review

    Overall rating   7 / 10
    You get what you pay for

    RACV was my insurer. When i drove i only had third party fire and theft as it was my first car so low on funds for extras. Disappointing thing was though a vandal jumped on my roof and bonet, my insurance didnt cover it. My car ended up having to be written off.

    Policy coverage
    6 / 10
    Customer service
    5 / 10
    Claims handling
    7 / 10
    Trust
    6 / 10
    Less
    Keren, Victoria, reviewed about 10 hours ago
  • Bingle Car Insurance review

    Overall rating   9 / 10
    So far, so good

    So far so good. Reasonable pricing and no extra fees for under 25 drivers. Haven't had to make a claim so can't say anything about that but no complaints yet.

    Value for money
    9 / 10
    Policy coverage
    9 / 10
    Less
    Kerolie, Queensland, reviewed about 10 hours ago
  • Youi Comprehensive Car Insurance review

    Overall rating   9 / 10
    Good quick claims department.

    Quick and easy claims process. Australian customer service help line and good at paying claims quickly with little hassle.

    Value for money
    7 / 10
    Policy coverage
    8 / 10
    Customer service
    9 / 10
    Claims handling
    8 / 10
    Trust
    8 / 10
    Less
    Leah, New South Wales, reviewed 1 day ago
  • RACQ Comprehensive Car Insurance review

    Overall rating   1 / 10
    Really low unreasonable valuations of car.

    They use trade in value to provide car valuations. I was clearly able to show research, comparison valuations from drive, red book and car sales that my car was worth more money and was still denied to increase my agreed value.

    Value for money
    7 / 10
    Policy coverage
    6 / 10
    Customer service
    3 / 10
    Claims handling
    2 / 10
    Trust
    5 / 10
    Less
    Robert, Queensland, reviewed 1 day ago
  • AAMI Car Insurance review

    Overall rating   9 / 10
    Affordable.

    Very good with claims and very affordable.

    Value for money
    9 / 10
    Policy coverage
    9 / 10
    Customer service
    9 / 10
    Claims handling
    9 / 10
    Trust
    9 / 10
    Less
    Chelsea, Queensland, reviewed 1 day ago
  • AAMI Comprehensive Car Insurance review

    Overall rating   6 / 10
    Very good but not relational.

    AAMI service and products are competitive. The app and web interface is simple, easy and nice looking. Their customer service is professional and fast. However, I don't like how easy for them to disregard my loyalty. I have been a trusted customer for years but on occasion, I (accidentally) haven't had funds in my bank account for the periodical direct debits and so AAMI have been quick to close my account and to discard the good my standing and rewards that I build up. It makes me feel like they are a friend with amnesia.

    Value for money
    7 / 10
    Policy coverage
    6 / 10
    Customer service
    8 / 10
    Claims handling
    8 / 10
    Trust
    7 / 10
    Less
    Jessica, New South Wales, reviewed 1 day ago
  • Coles Car Insurance review

    Overall rating   10 / 10
    Excellent low-cost option.

    The best part of this insurance is that you earn Flybuys when you pay it! It is the lowest cost insurance that I found on the market. It’s perfect if you are looking for an affordable option and like to collect Flybuys. I have only had good experiences with them.

    Value for money
    10 / 10
    Policy coverage
    10 / 10
    Customer service
    10 / 10
    Trust
    10 / 10
    Less
    Angela, Queensland, reviewed 1 day ago
  • AAMI Comprehensive Car Insurance review

    Overall rating   7 / 10
    Excellent customer service.

    Never had any issues dealing with them. Excellent customer service and low wait times on the phone.

    Value for money
    8 / 10
    Policy coverage
    8 / 10
    Customer service
    7 / 10
    Trust
    7 / 10
    Less
    Danielle, Victoria, reviewed 1 day ago
  • NRMA Comprehensive Plus Car Insurance review

    Overall rating   9 / 10
    Great customer service and competitive pricing.

    Great customer service, good coverage, and competitive pricing.

    Value for money
    8 / 10
    Policy coverage
    9 / 10
    Customer service
    9 / 10
    Trust
    10 / 10
    Less
    Elisha, New South Wales, reviewed 1 day ago
  • Budget Direct Gold Comprehensive Car Insurance review

    Overall rating   6 / 10
    Read the VERY FINE print.

    Great with the flashy emails for gift cards and discounts if you sign up. But then they say you aren’t eligible after the fact.

    Value for money
    8 / 10
    Policy coverage
    6 / 10
    Customer service
    3 / 10
    Trust
    3 / 10
    Less
    E, Queensland, reviewed 1 day ago
  • NRMA Comprehensive Plus Car Insurance review

    Overall rating   10 / 10
    Professional yet friendly.

    I have never had any problems with the NRMA. Always friendly and very helpful. Would recommend them to anyone.

    Value for money
    8 / 10
    Policy coverage
    9 / 10
    Customer service
    10 / 10
    Claims handling
    10 / 10
    Trust
    10 / 10
    Less
    Jenny, New South Wales, reviewed 1 day ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    About Mozo Reviews

    Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia.

    We don't make subjective judgments, nor do advertisers influence our ratings.

    Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.