I have been with RACQ since my first car! They have always made all enquiries easy and pleasant. I speak from experience for not at fault accidents to basic enquiries like updating details.
Have been with GIO Car Insurance (Platinum Cover) for quite a few years. Have made several claims- My fault and No fault. This company has always honored the cover as the Insurer. I cannot say a bad word. Repairs were carried out promptly with good workmanship. I have the car hire option too. If you want a new car, if the vehicle is stolen and not recovered or badly damaged, you will receive a brand new vehicle for Life under this policy. This is the only Company that will do this. Can only say good things with this company.
When a P plater ran into the back of my Ute, Youi quickly arranged for me to take it to a garage, who told me the car was a write off and worth $11,000. Youi provided a rental Ute the very next day. My claims lady was great and very helpful. Unfortunately the appraiser wasn’t so great. He offered me $6,500 and said the Ute had a few dents and scratches and if he gave me anymore the other Insurance company would have him locked up!! I asked to appeal and he said he’d get a manager to call. I finally got $7,500. Outrageous, given that there wasn’t a single Ute in Australia, the same as mine, with similar mileage, for less than $10,500. It seems bizarre to me that I’m hit from behind while stopped at lights and not only do I have to buy a new car but also spend $4,000 more!
We changed our car insurer to RACV due to the fact that they covered our two cars cheaper for the same coverage. Extremely patient over the phone and easy to change over. We have always found RACV to be professional and extremely helpful. I use them for travel insurance also. They are excellent and great value and much more cost effective than their competitors.
As I am not very good at explaining what sort of cover I wanted the person I spoke to deserves a medal for the patience he showed me. I saved money and I am covered for what I need. Also I have been receiving a percentage of my premiums for the last few months because of the virus.
They are very good value for money. However when I had a claim the claim manager did try push me to see someone really far from my house. I tried to tell them it was too far and they did not care. Once I explained it was going to be a 2 hour drive from my house and I would rather pick my own garage they agreed although warned me it may take a bit longer.
Four years ago I sought a quote from APIA for comprehensive insurance on my car. Their quote came in about 7% less than any of the other quotes (5) that I received. I took out the policy with them and consequently had a claim for a door of the car being damaged in a car park. This claim was handled very promptly and repairs were carried out less than 7 days later. No cost to me (no excess) and no effect on my no claim bonus. A far better outcome than I expected. I wholeheartedly recommend APIA as the best Insurance Company that I have ever dealt with.
I had recently made a claim with AAMI for my car. It was a very stressful time due to certain personal circumstances and the person I had that organised my claim was absolutely amazing. She kept me calm and was completely understanding. Made what is usually a trying situation so simple and easy. Took all the pain away. It was the best experience I have had to date with AAMI.
For years I've had only good to say about AAMI, until I've moved interstate. The fees skyrocketed. Speaking with customer service I was treated abruptly, as if wasting their time, feeling I had no right to an opinion. My questions were either not answered or I was just brushed off left feeling sad.
Budget Direct provides the best value for money out of most of the insurance companies I got from quotes from for car insurance. I haven't had any claims so can't comment on my experience with that. Customer service is pretty good as well.
I found Youi to be one of the most convenient and easy insurers ive ever registered with. I called them up and had a quote and policy in place within 30 minutes and it was also the cheapest option i found after having called a few other major insurance providers.
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