Energy customer reviews

Read the latest energy reviews from the Mozo community. Whether you’re moving house or just wanting to switch energy providers, you can get the inside story on everything from pricing, customer service to renewables from customers like you right here on Mozo.

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Recent energy provider customer reviews

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  • AGL Electricity

    AGL is not competitive with products or service

    AGL has very bad customer service, long hold times, confusing billing and high prices. I do not recommend AGL

    Value for money
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    Angela, New South Wales, reviewed about 6 hours ago
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  • AGL Electricity

    Lilly

    They are reliable and very good with pricing of my bills.

    Value for money
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    Kojic, Victoria, reviewed about 5 hours ago
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  • Origin Energy Electricity

    Origin electricity has completive prices and good

    Origin has looked after me with pay on time and pension discounts. There prices are competitive with other suppliers.

    Value for money
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    Christine, Australian Capital Territory, reviewed 5 days ago
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  • Synergy Electricity

    Synergy delivers exceptional service.

    The company's commitment to renewable energy is commendable, with a diverse portfolio of solar, wind, and hydroelectric projects contributing to a cleaner, more sustainable energy grid. Synergy's efforts in promoting energy efficiency through smart technologies and tailored solutions demonstrate a forward-thinking approach to addressing environmental challenges.

    Value for money
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    Shaun, Western Australia, reviewed about 5 hours ago
  • Red Energy Electricity

    You can be green and save money at the same time w

    You can be green and save money at the same time with Red Energy

    Value for money
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    Margaret, New South Wales, reviewed 5 days ago
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  • Origin Energy Electricity

    No solar rebate yet

    Origin were unable to update smart meter once solar was installed

    Value for money
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    Thomas, South Australia, reviewed 5 days ago
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  • Origin Energy Gas

    E gift card

    I am a part of many Australians who think we are overpriced for our energy resources so I choose not to participate in this field

    Sharnie, Queensland, reviewed 5 days ago
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  • Origin Energy Electricity

    21 characters

    Their self service options and app is fantastic but modifying your payment options and chat option needs to be worked on,

    Value for money
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    Lois, South Australia, reviewed about 5 hours ago
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  • Alinta Energy Electricity

    I love electricity

    I love electricity because it ensures that we have a comfortable home and it also means we can cook, watch tv and enjoy our lives.

    Value for money
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    Clarissa, Victoria, reviewed about 5 hours ago
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  • Ergon Energy Electricity

    Solar makes a huge difference

    We have solar and with the rebate our bills are less than $300 a quarter. For a large 4 bedroom house. I pay $30 per fortnight and every time I get my bill am in credit. I know others paying well over $1000 a quarter. Makes the extreme rent price I’m paying a bit more manageable:)

    Value for money
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    Jo, Queensland, reviewed 14 days ago
  • Origin Energy Electricity

    Am happy with this company so far

    Have just joined and they provide excellent customer service. The prices are competitive and have rewards for customers.

    Value for money
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    Irene, South Australia, reviewed 14 days ago
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  • Alinta Energy Electricity

    Anna

    While I have only been with this provider for @12 months they have assisted me if I had a query and resolved any issue that I needed more info on

    Value for money
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    Molyneux, Queensland, reviewed about 4 hours ago
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  • AGL Electricity

    Not trustworthy business.

    AGL sign up process was easy. App is useful for energy usage insights on the go. Bills are easy to read. Customer chat is responsive but that's where I then draw the line. I no longer trust AGL. When I reached out to their customer support for financial support telling them that the existing payment plan was unsustainable they instead offered me a payment plan at a higher rate. Then I enquired about a change of plan. They explicitly told me that their new Netflix plan was cheaper. Since they said it was cheaper I agreed to move to it. I wish I had paid more attention because it turns out that it's not cheaper at all. Their new rate was +2c more for general, +3c for demand and +10c for supply. Then they're also charging a card payment processing fee and whatever else they feel they can scab off customers and then add a Netflix plan on top. So literally every rate was more expensive, they tried to push me to a more unaffordable payment agreement and offered me absolutely nothing. When I told them of my reasons for asking for support and so on they offered to mail me forms for a hardship program (yes, mail - snail mail, post, not email). They're just cold hearted salesmen with no customer service skills or empathy. I'm switching retailers, I don't trust AGL anymore.

    Value for money
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    Luke, Queensland, reviewed about 4 hours ago
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  • Alinta Energy Gas

    thank goodness for the fair go discount

    I moved into my current rental just as winter started last year. I was gifted an old gas heater, it was not energy efficient at all. I was absolutely shocked at my first bill of $460something dollars. I was not expecting anything like that and was overwhelmed to say the least. I was informed of the fair go discount by a third party (35% off your gas bill for 2 years) which has been deducted from my future gas bills. I think it would have been beneficial if the person I first talked to at alinta had of told me about the fair go discount. I had told her this was the first time in years I was out living on my own and that I wasn't currently working. It feels like a no brainer that she should have informed me about it.

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    Kirsten, Western Australia, reviewed about 4 hours ago
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  • Synergy Electricity

    suprisingly low

    My power bills have been very reasonable and don't seem to have increased much even with the additions of a new chest freezer and a portable air conditioner thats been used a lot during this last billing cycle. The increased use of power is definitely NOT reflected in my bill, my electric bill is never more than $100 but we are a very small family of 3.

    Value for money
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    Kirsten, Western Australia, reviewed about 4 hours ago
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