AGL has very bad customer service, long hold times, confusing billing and high prices. I do not recommend AGL
More AGL electricity customer reviewsThey are reliable and very good with pricing of my bills.
More AGL electricity customer reviewsOrigin has looked after me with pay on time and pension discounts. There prices are competitive with other suppliers.
More Origin Energy electricity customer reviewsThe company's commitment to renewable energy is commendable, with a diverse portfolio of solar, wind, and hydroelectric projects contributing to a cleaner, more sustainable energy grid. Synergy's efforts in promoting energy efficiency through smart technologies and tailored solutions demonstrate a forward-thinking approach to addressing environmental challenges.
You can be green and save money at the same time with Red Energy
More Red Energy electricity customer reviewsOrigin were unable to update smart meter once solar was installed
More Origin Energy electricity customer reviewsI am a part of many Australians who think we are overpriced for our energy resources so I choose not to participate in this field
More Origin Energy gas customer reviewsTheir self service options and app is fantastic but modifying your payment options and chat option needs to be worked on,
More Origin Energy electricity customer reviewsI love electricity because it ensures that we have a comfortable home and it also means we can cook, watch tv and enjoy our lives.
More Alinta Energy electricity customer reviewsWe have solar and with the rebate our bills are less than $300 a quarter. For a large 4 bedroom house. I pay $30 per fortnight and every time I get my bill am in credit. I know others paying well over $1000 a quarter. Makes the extreme rent price I’m paying a bit more manageable:)
Have just joined and they provide excellent customer service. The prices are competitive and have rewards for customers.
More Origin Energy electricity customer reviewsWhile I have only been with this provider for @12 months they have assisted me if I had a query and resolved any issue that I needed more info on
More Alinta Energy electricity customer reviewsAGL sign up process was easy. App is useful for energy usage insights on the go. Bills are easy to read. Customer chat is responsive but that's where I then draw the line. I no longer trust AGL. When I reached out to their customer support for financial support telling them that the existing payment plan was unsustainable they instead offered me a payment plan at a higher rate. Then I enquired about a change of plan. They explicitly told me that their new Netflix plan was cheaper. Since they said it was cheaper I agreed to move to it. I wish I had paid more attention because it turns out that it's not cheaper at all. Their new rate was +2c more for general, +3c for demand and +10c for supply. Then they're also charging a card payment processing fee and whatever else they feel they can scab off customers and then add a Netflix plan on top. So literally every rate was more expensive, they tried to push me to a more unaffordable payment agreement and offered me absolutely nothing. When I told them of my reasons for asking for support and so on they offered to mail me forms for a hardship program (yes, mail - snail mail, post, not email). They're just cold hearted salesmen with no customer service skills or empathy. I'm switching retailers, I don't trust AGL anymore.
More AGL electricity customer reviewsI moved into my current rental just as winter started last year. I was gifted an old gas heater, it was not energy efficient at all. I was absolutely shocked at my first bill of $460something dollars. I was not expecting anything like that and was overwhelmed to say the least. I was informed of the fair go discount by a third party (35% off your gas bill for 2 years) which has been deducted from my future gas bills. I think it would have been beneficial if the person I first talked to at alinta had of told me about the fair go discount. I had told her this was the first time in years I was out living on my own and that I wasn't currently working. It feels like a no brainer that she should have informed me about it.
More Alinta Energy gas customer reviewsMy power bills have been very reasonable and don't seem to have increased much even with the additions of a new chest freezer and a portable air conditioner thats been used a lot during this last billing cycle. The increased use of power is definitely NOT reflected in my bill, my electric bill is never more than $100 but we are a very small family of 3.
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