AGL

Created in 1837, AGL is one of the oldest integrated energy companies in Australia. It provides gas, electricity and energy related services to 3.8 million residential as well as business customers in Australia. But what's even better, is in 2019, AGL walked away with a 2020 Mozo Experts Choice Award!

Who is AGL?

With more than 175 years of experience, AGL sells and markets energy related products to customers across New South Wales, Victoria, South Australia and Queensland. Committed to a sustainable energy future, AGL works with a varied electricity generation portfolio spread across traditional thermal as well as renewable energy generation.

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Where is AGL available?

AGL caters to energy needs of residents as well small businesses across NSW, Victoria, South Australia and Queensland. If you’re looking for packages offering electricity, gas or renewable energy in one of these states, you may be eligible to apply to AGL.

ACT NSW QLD NT SA TAS WA VIC
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AGL electricity and gas plans and packages

AGL offers multiple electricity and gas packages, both individually as well as dual fuel services. You can choose from different plans offering deals such as discounts for paying on time or for direct debits. The plans also vary depending on if you want to sign up for a long term account at a fixed rate or if you prefer a short term plan with flexible rates. You could be eligible for a once-off credit if you sign up online. AGL also provides tailored solutions for people looking to switch to solar or renewable technologies.

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AGL features to keep in mind

Renewable energy

AGL is committed towards a sustainable energy future and renewable sources make a significant part of its generation capacity, which includes power stations owned, operated or otherwise controlled by AGL. Some of the locations and technologies used to produce clean energy by AGL include landfill gas in Tasmania and Western Australia, Biomass in Queensland and solar in South Australia and NSW.

Payment options

With AGL you can choose from a number of payment options such as direct debit, BPAY, Credit Card and PayPal. If you’re not comfortable with online or phone banking, you can also mail a cheque or money order to AGL, or alternatively, you can go to a post office and make the payment in person. You can opt for a monthly or quarterly bill depending on how often you want to keep track of your energy spending.

Digital solutions

If you are digital savvy, you can manage your account completely online. From setting it up, to making payments or changes to your plan, everything is just a click away.

Flybuys Points

You can also link your AGL account to your Flybuys account and earn one point for every dollar you spend.

Concessions and rebates

AGL offers a number of concessions and rebates for different states such as the Winter Energy Concession in Victoria or the NSW Government Low Income Household Rebate in New South Wales. However, do note that eligibility criteria for these concessions are subject to change from time to time.

My AGL IQ

Wouldn’t it be great if you could actually measure how you use your energy and then build a personal energy saving action plan? My AGL IQ® is an energy reporting tool, developed by AGL in Australia, which helps you achieve your energy savings goals by allowing you to monitor your energy usage.

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Switching and moving with AGL

AGL allows its customers the flexibility to switch as well as move their energy accounts. If you plan to switch to AGL, in terms of documentation, you’ll need a form of personal identification such as your driver’s license, Medicare card or passport along with a valid email address.

If you’re an existing customer and you’re moving home, you can arrange for your energy connection to be moved online or over the phone. AGL’s customer care is active 24 hours a day all through the week. They even have a separate number for hearing impaired customers. However, you will need to give a notice of one business day as well as safe access to the electricity meter before your connection can be moved. You will however, need to check on the eligibility criteria for moving your connection in specific regional locations.

AGL customer reviews

The Mozo communicty has rated AGL products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated AGL’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

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AGL Electricity
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2497 reviews
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AGL Gas
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380 reviews

Recent AGL electricity and gas reviews

  • AGL Gas

    Agl great

    Great service and easy to use online accounts. Fair prices

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    Kimberley, Western Australia, reviewed about 15 hours ago
  • AGL Electricity

    Agl

    Always keeps my bills affordable with the option to pay fortnightly, very happy.

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    Donna, New South Wales, reviewed 6 days ago
  • AGL Electricity

    Good solar plans and app

    They are pretty reasonably priced considering the market. They also have some of the better deals if you have solar. I particularly like that they have such an easy app to use which let's me manage my bills and add my own meter reads.

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    Kira, South Australia, reviewed 8 days ago
  • AGL Electricity

    Excellent

    Yes have been with Energy Australia for 5 years and find it simple and easy to pay and i get good value for my money i save a lot of money on my gas and electricity bills and payments are at an affordable price and get help and support if im ever behind on my payments 10/10

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    Dale, New South Wales, reviewed 8 days ago
  • AGL Electricity

    Overall reasonable provider

    We have had a reliable energy supply from AGL for the past 16 years. They have a good rewards scheme but, of course, you have to be able to benefit from their discount partners. We have been able to access about 50% of the opportunities, although not always taken these up. We had solar installed last year and it took three attempts through AGL to get this finalised, which is frustrating. We also get gas through this supplier and this has been good. Not that I check frequently but the price we pay for our energy seems reasonable although not the lowest around. I was unhappy with their Board when they attempted to split their coal-fired power stations into a new entity but all seems to have gone away now.

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    Damien, New South Wales, reviewed 10 days ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Compare AGL

    Buying the wrong energy plan can really cost you. So it’s best to compare the different electricity and gas plans and packages from AGL and other energy providers in your area. You can do this by using Mozo's energy comparison tool! 

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