With more than 175 years of experience, AGL sells and markets energy related products to customers across New South Wales, Victoria, South Australia and Queensland. Committed to a sustainable energy future, AGL works with a varied electricity generation portfolio spread across traditional thermal as well as renewable energy generation.
AGL caters to energy needs of residents as well small businesses across NSW, Victoria, South Australia, Western Australia and Queensland. If you’re looking for packages offering electricity, gas or renewable energy in one of these states, you may be eligible to apply to AGL.
AGL offers multiple electricity and gas packages, both individually as well as dual fuel services. You can choose from different plans offering deals such as discounts for paying on time or for direct debits. The plans also vary depending on if you want to sign up for a long term account at a fixed rate or if you prefer a short term plan with flexible rates. You could be eligible for a once-off credit if you sign up online. AGL also provides tailored solutions for people looking to switch to solar or renewable technologies.
AGL is committed towards a sustainable energy future and renewable sources make a significant part of its generation capacity, which includes power stations owned, operated or otherwise controlled by AGL. Some of the locations and technologies used to produce clean energy by AGL include landfill gas in Tasmania and Western Australia, Biomass in Queensland and solar in South Australia and NSW.
With AGL you can choose from a number of payment options such as direct debit, BPAY, Credit Card and PayPal. If you’re not comfortable with online or phone banking, you can also mail a cheque or money order to AGL, or alternatively, you can go to a post office and make the payment in person. You can opt for a monthly or quarterly bill depending on how often you want to keep track of your energy spending.
If you are digital savvy, you can manage your account completely online. From setting it up, to making payments or changes to your plan, everything is just a click away.
You can also link your AGL account to your Flybuys account and earn one point for every dollar you spend.
AGL offers a number of concessions and rebates for different states such as the Winter Energy Concession in Victoria or the NSW Government Low Income Household Rebate in New South Wales. However, do note that eligibility criteria for these concessions are subject to change from time to time.
Wouldn’t it be great if you could actually measure how you use your energy and then build a personal energy saving action plan? My AGL IQ® is an energy reporting tool, developed by AGL in Australia, which helps you achieve your energy savings goals by allowing you to monitor your energy usage.
AGL allows its customers the flexibility to switch as well as move their energy accounts. If you plan to switch to AGL, in terms of documentation, you’ll need a form of personal identification such as your driver’s license, Medicare card or passport along with a valid email address.
If you’re an existing customer and you’re moving home, you can arrange for your energy connection to be moved online or over the phone. AGL’s customer care is active 24 hours a day all through the week. They even have a separate number for hearing impaired customers. However, you will need to give a notice of one business day as well as safe access to the electricity meter before your connection can be moved. You will however, need to check on the eligibility criteria for moving your connection in specific regional locations.
The Mozo community has rated AGL products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
The Mozo community has rated AGL’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
I've discovered that I don't know a lot about 'green energy' as such . It's not that I'm ignorant of carbon emissions and footprints.., it just seems more complex and standards seem to change all the time. I try to stay informed but there's a lot I don't understand, nor is anyone able to explain it in a way that makes sense. I've shopped around and tried various energy providers but I seem to always go back to the 'big guys', just like the banks, phone companies and internet providers.. the prices seem competitive.. and suits my budget, (if that is a thing anymore..) And I love a service that is reliable and doesn't succumb to interruptions (unless by act of god) I don't mind paying for the extra piece of mind for a reliable service...
AGL has very bad customer service, long hold times, confusing billing and high prices. I do not recommend AGL
They are reliable and very good with pricing of my bills.
AGL sign up process was easy. App is useful for energy usage insights on the go. Bills are easy to read. Customer chat is responsive but that's where I then draw the line. I no longer trust AGL. When I reached out to their customer support for financial support telling them that the existing payment plan was unsustainable they instead offered me a payment plan at a higher rate. Then I enquired about a change of plan. They explicitly told me that their new Netflix plan was cheaper. Since they said it was cheaper I agreed to move to it. I wish I had paid more attention because it turns out that it's not cheaper at all. Their new rate was +2c more for general, +3c for demand and +10c for supply. Then they're also charging a card payment processing fee and whatever else they feel they can scab off customers and then add a Netflix plan on top. So literally every rate was more expensive, they tried to push me to a more unaffordable payment agreement and offered me absolutely nothing. When I told them of my reasons for asking for support and so on they offered to mail me forms for a hardship program (yes, mail - snail mail, post, not email). They're just cold hearted salesmen with no customer service skills or empathy. I'm switching retailers, I don't trust AGL anymore.
AGL have always been a great energy provider. I feel confident in them as they have been around for a long time and are local. When I phone with any questions, they answer in a timely manner - not on hold for long minutes or hours. Their app is user friendly and helps answer many of the smaller queries I have at times.
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Buying the wrong energy plan can really cost you. So it’s best to compare the different electricity and gas plans and packages from AGL and other energy providers in your area. You can do this by using Mozo's energy comparison tool!