Origin Energy

Origin Energy retails electricity, natural gas and other energy-related services to over 4.3 million residential and commercial and industrial customers in Australia. Origin Energy was also awarded a 2021 Mozo Experts Choice Energy Awards in the Small Business Solar-friendly Electricity (QLD) and the Gas Plan (ACT) categories.

Who is Origin Energy?

Launched in 2000, Origin Energy has since expanded its operations in power generation, gas exploration and renewable energy, including solar, wind, geothermal and hydropower technologies.

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Where is Origin Energy available?

Origin Energy retails energy services in Australia, New Zealand and the Pacific. In Australia, Origin provides energy to homes and businesses across several states, such as Victoria, Queensland, South Australia, New South Wales, and ACT.

If you’re looking for an energy plan and live in one of these states, you may be eligible for an Origin Energy plan.

ACT NSW QLD NT SA TAS WA VIC
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Origin Energy electricity and gas plans and packages

Origin Energy offers a wide selection of energy plans where you can choose individual gas, electricity or dual fuel services. The rates and discounts can vary based on which state you live in and the energy plan you choose. You may be eligible for a number of deals depending on multiple factors, like whether you pay your bills on time or if you sign up for an energy plan online. Some Origin Energy plans even have guaranteed discounts that apply after 12 months.

Depending on which state you live in, you may be able to sign up for a plan with fixed energy rates where you can lock in electricity usage and supply charges for up to two years. Plus, given that there is no exit fee for residential customers, you’ll have the flexibility to change your plan at any time. The terms of energy packages are subject to change, so be sure to check the exact specifications of your plan when you sign up.

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Origin Energy features to keep in mind

Green energy option

You have the option to add sustainable energy to your plan with Origin’s GreenPower and Green Gas options. When you choose GreenPower, Origin will have the percentage of electricity usage that you’ve chosen matched into the electricity grid with electricity from GreenPower accredited renewable resources on your behalf. Origin also offers Australia’s first Green Gas option, which ensures that the greenhouse gas emissions from your natural gas use are offset through their independently audited Carbon Reduction Scheme.

Multiple payment options

Origin Energy offers a range of payment options, including credit, card, direct debit and BPAY. If you don’t want to pay your bill online or via phone, you can send in a cheque or money order or pay your bill in person at your local post office. If you’re receiving payments from Centrelink, you also have the option to use Centrepay.

Easipay payment plan

You can organise to pay your energy bills via an Easipay payment plan, which allows you to choose between weekly, fortnightly or monthly instalments. Origin Energy will work out how much your instalment plans should be by calculating the average of how much energy you have used over a 12 month period.

Manage your energy account online

If you’re digitally savvy, you can register to manage your Origin Energy account wholly online. With an online energy account, you can check your account summary, view and pay your bills whenever you like or set up a direct debit to pay your bills and never miss a payment again. You’ll also be able to track your energy usage over time, see where you use the most energy at home and access personalised energy-saving tips. If you’re a Victorian customer with a smart meter, you’ll have access to Origin’s Energy Manager function, which can predict the amount of your next bill based on your current usage.

Concessions

If you hold a valid concession card such as a Pensioners Concession Card, you could be eligible for a government rebate and concession on your energy bill. You can apply for a concession via your online Origin Energy account or by completing the online concession card form. Do check the list of rebates available for different states on Origin Energy’s website to see if you can benefit from any of them.

Power On Program

Origin’s Power On Program is available to residential customers who are experiencing temporary or long term financial hardship and can’t manage their energy bills. The program gives eligible customers access to information and bill payment assistance options such as flexible payment plan options, concession and rebate assistance and energy efficiency advice.

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Switching and moving with Origin Energy

Whether you’re planning to switch or move your energy account, Origin Energy has made the process relatively quick and simple. If you’re planning to switch to Origin for your energy needs, you’ll need to fill in an online application form. Should you need any help with the application process, you can call Origin’s customer support which is now available on weeknights and Saturdays.

If you’re an existing Origin Energy customer who is moving houses, you’ll need to notify Origin of your new address, contact details and your intended move-in date online or on the phone. Be sure to choose a connection date at least one day before you move in because your power will be connected anytime between 7am and midnight.

Origin Energy customer reviews

See how the Mozo community scored Origin Energy’s products and services on a range of different specifications from pricing and bill clarity to customer satisfaction and green energy.

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Origin Energy Electricity
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Green Friendly
2337 reviews
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Origin Energy Gas
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291 reviews

Recent Origin Energy electricity and gas reviews

  • Origin Energy Electricity

    Origin Energy care about low income earners

    I am very happy with Origin Energy because not only do we get our government concessions our discount is not only off our usage but our supply as well. Bravo Origin

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    Tania, South Australia, reviewed about 15 hours ago
  • Origin Energy Electricity

    Amazing energy provider with awesome prices

    My energy provider is an amazing service. My bills are always right and easy to read. Customer service is outstanding. There is nothing I dislike about my provider.

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    Kiran, Queensland, reviewed 6 days ago
  • Origin Energy Electricity

    Reliable but pricing could be better

    I think Origin Energy is good overall, but could be improved. I find them to be reliable and their bills are very to easy to understand. Their customer service is always friendly and efficient. However, I feel their pricing could be more competitive and they aren't as flexible when you bring up that other competitors have better rates. They tend to just stick to their pricing and not try to keep you as a customer. I understand that they have pricing guidelines they want to stick to, but they could at least offer loyal customers a one-off discount or something like that, to show that it's worth sticking with them.

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    Kirisha, New South Wales, reviewed 10 days ago
  • Origin Energy Electricity

    Would recommend

    I was with the provider for 2 years. I found my bills to be responsible, not to long of a wait when I needed to speak with someone and I liked that I could also email them. Customer service was always friendly and helpful. I never had any issues and I recommend the company to family and friends often.

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    Amy, New South Wales, reviewed 10 days ago
  • Origin Energy Gas

    Origin provide terrible customer support.

    Origin have made it impossible for customers to contact them by phone , the call goes to Manilla and is answered by a person who knows absolutely nothing about the companies operation, and can not give any useful advice at all. We have changed over to Kleenheat. We can speak to a Kleenheat employee based in our state.

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    Roger, Western Australia, reviewed 20 days ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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