I changed my home loan to anz and had terrific service and couldn't be happier my settlement was quick and staff were amazing l would highly recommend anz bank for a home loan or personal loan.
Always easy to get a hold of on the phone, minimal wait times in the branch near me. Everyone I deal with is super helpful. They changed my home loan rate recently which was hassle-free and very easily done. Their online banking is extremely easy to use. Would absolutely recommend it to others.
This bank has many ATMs available. I have 2 mortgages through this bank and have had very easy dealings to establish and review my home loans. The bank will occasionally (maybe once per year) contact me to see if I would like to discuss opportunities to reduce interest rates, make changes to any other accounts or investigate better options for me.
Really poor customer service. Selling our place and applying for a new loan— the banker was rude and told me not to contact him for clarification —as it just slows him down— and i should wait for him to get back to me- He didnt return emails for 3-5 days—and the call was to check all was in progress/place Had previously been prepared to pay higher fees because of good customer service.
Waited 2 months for an answer on a bank loan, and after reassurance multiple times it would go through, they knocked the loan bank due to ‘one time’ furniture purchases to an at-home office due to Covid. NO OTHER REASON. Absolutely disgusting.
Hopeless hopeless hopeless. Stay away or get out if you can. Processing times are ridiculous. After 6 weeks we still haven’t been able to jump through the first step. Can’t get an answer from anyone on anything, wait times of up to 1hr to talk to anyone and than transferred and the wait starts again before they transfer you again and tell you your “urgent” application hasn’t been assessed yet even though it’s after the maximum amount time they tell you it will take. Thanks ANZ you have left us in a terrible position and caused huge amounts of stress for something that should have been simple and straightforward to sort.
After 5 weeks of stress, hoops, red tape we applied with Commonwealth bank who had everything done in 4 days. ANZ I have never been more sick to the stomach with anything. Buying a second home with a fully paid off house and 3 incomes for a loan of $250k should NEVER have been that hard. I will NOT consider you again.
I had a variable loan with ANZ and split it a couple of years ago so that I could get a fix rate on a portion of it. On splitting the loan, I was advised that I could then easily combine when the fix rate expired. When it was time to combine, it wasn’t easy at all. They wanted my financials!! Why ? I’m not asking for more money, I now just want to make one repayment. Hopeless bank.
Hopeless service, I went to the Branch to get advice on selling a PROPERTY and all They wanted to do was talk INSURANCE
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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