They take pride in their work and customer service.
The new “Everyday Account” can only be accessed using the new myBOQ app. Existing accounts (Day2Day Plus) do not show up in the app and BOQ say they never will. The new mobile app (myBOQ) is night and day compared to BOQ Mobile. There is no desktop site for myBOQ accounts and the staff can’t help you in branch with myBOQ accounts. Basically if you only ever transact on mobile and never use a desktop site and need no support, this will do fine. However, I like to be able to log in to the desktop site and perform transactions on a bigger screen and be able to perform other tasks like exporting transactions or statements to review spending against and build a model out of my own data. BOQ just doesn’t give that level of flexibility. I can’t make them my daily driver for this reason. They should merge the two “systems”. Make “legacy” accounts available in myBOQ. Make a desktop site for myBOQ or enable those accounts for internet banking somehow and ensure branch support for those who want it.
BOQ is run by private owners, so you do get more personalized service I find. Rates are competitive and they are honest if they can't help you or get a better rate. Only downside is they can be hard to access where we live, branches are changing or closing.
We have phoned Bank of Queensland 8 times today trying to get correct and consistent information regarding the process of a Deceased Estate. I have been hung up on at least 4 times, given conflicting information by different service (truly a misnomer because there is NO service) agents, wasted over 3 hours of time and been sent a Claim of Assets form via email that does NOT download. Despite the call centre supposedly being open until 8pm, we have now been told that no-one is available from the Deceased Estate team to help us. Shame on you Bank of Queensland for making a difficult time more stressful and upsetting than it ever should be.
Do not recommend. Always updating at inconvenient times. Staff Uneducated on basic banking matters.
i didn’t like this bank at first, the app used to be really hard to use and so dysfunctional. they have got a new app now and it’s the easiest thing to use, it’s so convenient and simple. i love it
This bank I s Avery food bank they are very helpful and no problems since I joined
Have been with them for many years, and every interaction has been friendly and helpful. Bank account options for new and existing are clear and pricing is always fair.
Extremely reliable and excellent customer support been with the bank for five years now and had no problems highly recommend
Especially in person banking , the customer service is fantastic. I take my diverse disabled clients to do their banking and the staff are always really welcoming and understanding. It means so much to have inclusively.
When I opened my account on their website I’ve somehow been switched to the MyBOQ which is all done on an app so don’t have access to internet banking or anything along those lines. Don’t have a customer access number, which makes things very difficult if I don’t have access to my phone. When I ring to talk about this I get the run around and transferred from one person to another a couple of times. It’s honestly so frustrating
I have been with BOQ for over 20 years and could not have run my small business without them as my bankers. I can call directly and speak to the branch and bank manager. I can also call into the branch and be served by the same familiar faces.
The BOQ gives me everything I need and nothing I dont. The staff are very friendly and helpful. The manager/owner is committed for a 10year period at least. I feel safe knowing that my banking needs will be in a stable environment.
Yes I have recommended it to many friends
Number one plus is the low fees and the online banking is good and is more secure with the use of the pin number before processing can occur. When I can get to a branch they are always smiling and willing to help but my problem is that at my local town the branch was closed down and I am now 2 hours away from a branch.
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