Mozo peoples choice awards 2024

Mozo People’s Choice Awards for Car Insurance 2024

We surveyed over 3500 Australians to find out just how well their car insurance providers are performing across a range of areas from trust through to sign-up experience, claims processing and customer satisfaction. See the winners for 2024 and who regular Australians voted as their most preferred car insurance providers.

Excellent Claims Experience

Excellent Customer Service

Highly Trusted

Most Recommended

Outstanding Customer Satisfaction

Sign-Up Experience


Whether you’re a casual driver or are behind the wheel often, you want to be sure you’re covered for damage, should an accident occur when on the road.

“Over 3000 Australians rated their car insurance providers for things like customer satisfaction, trust and claims processing in this year’s Mozo People’s Choice Awards,” said Peter Marshall, Mozo People’s Choice Awards adjudicator. “So if you’ve just got your annual renewal notice and you have a clear idea of what factors are important to you, check out this year’s winners list.”  

Apia logo

Apia People’s Choice Awards 2024

Outstanding Customer Satisfaction Excellent Customer Service Highly Trusted Sign-Up Experience Most Recommended
Outstanding%20 customer%20 satisfaction 2024 Excellent%20 customer%20 service 2024 Highly%20 trusted 2024 Sign up%20 experience 2024 Most%20 recommended 2024

For over 30 years now, Apia has been providing customers over the age of 50 with great value products. The company specialises in insurance ranging from home and contents, car, boat, funeral and health insurance for Australians who meet their criteria.

With over 700,000 Apia customers, Apia falls under the Suncorp network of insurers and offers a range of car insurance policies that are specially tailored to the needs of Australians aged over 50 from comprehensive cover through to CTP and MAI for customers in NSW and the ACT. 

This year, Apia was crowned with two titles; Excellent Customer Service and Excellent Claims Experience. To find out what Apia has to offer, see below.

RAA logo

RAA People’s Choice Awards 2024

Outstanding Customer Satisfaction Excellent Customer Service Highly Trusted Sign-Up Experience Most Recommended
Outstanding%20 customer%20 satisfaction 2024 Excellent%20 customer%20 service 2024 Highly%20 trusted 2024 Sign up%20 experience 2024 Most%20 recommended 2024

RAA has been providing motor, home and travel services to their members in South Australia and Broken Hill for quite some time (116 years in fact).

With three types of car insurance policies to choose from as well as specialised vintage car cover, Australians are loving RAA for their member benefits and savings, flexible repayment terms and cover that starts immediately with 21 days to pay.

This year, RAA knocked it out of the ballpark, nabbing awards in every single car insurance category from Outstanding Customer Satisfaction to an Excellent Claims Experience. To check out some of the policies RAA has to offer, see below.

RACQ logo

RACQ People’s Choice Awards 2024

Outstanding Customer Satisfaction Excellent Customer Service Excellent Claims Experience
Outstanding%20 customer%20 satisfaction 2024 Excellent%20 customer%20 service 2024 Excellent%20 claims%20 experience 2024

As a mutual organisation, RACQ is Queensland’s largest club with 1.7 million members to its name. RACQ prides itself in offering those from the north with quality car insurance, whether you need a policy with all the bells and whistles or you simply use your car to do the basics.

A long-standing Mozo People’s Choice Award winner, RACQ was honoured with two awards this year for Outstanding Customer Satisfaction and Most Recommended. 

To find out more about some of the products RACQ has available, see below.

ANZ logo

ANZ People’s Choice Awards 2024

Highly Trusted Excellent Claims Experience
Highly%20 trusted 2024 Excellent%20 claims%20 experience 2024

For more than three decades, ANZ has been a trusted provider of insurance solutions, including car insurance, for Australians nationwide. As part of their commitment to excellence, ANZ specialises in delivering a great experience to their valued customers.

As a member of the ANZ family, you can access tailored car insurance policies designed to meet your specific needs, backed by the reliability and expertise of one of Australia's leading financial institutions. Whether you're seeking comprehensive coverage or specific options like CTP, ANZ has you covered.

This year in the MozoPeople’s Choice Awards, ANZ proudly received recognition for their outstanding performance in two key areas: Highly Trusted and Excellent Claims Experience.

Everyday Insurance from Woolworths logo

Everyday Insurance from Woolworths People’s Choice Awards 2024

Sign-Up Experience Excellent Claims Experience
Sign up%20 experience 2024 Excellent%20 claims%20 experience 2024

Everyday Insurance from Woolworths has been serving Australians with reliable insurance solutions designed to meet their everyday needs. Among their offerings is comprehensive car insurance, providing peace of mind for drivers across the country.

Committed to delivering exceptional service, Everyday Insurance takes pride in offering a seamless experience from beginning to end. Whether you're looking for basic coverage or additional benefits like roadside assistance, Everyday Insurance has options which could be tailored to your requirements.

This year, Everyday Insurance from Woolworths has been honoured with awards for their outstanding Sign-Up Experience and Excellent Claims Handling.

Shannons logo

Shannons People’s Choice Awards 2024

Outstanding Customer Satisfaction Most Recommended
Outstanding%20 customer%20 satisfaction 2024 Most%20 recommended 2024

One of Australia’s leading car insurance providers for motoring enthusiasts, Shannons brings to the table limited use and club plate cover, laid up cover for restorations, insurance for daily drives, as well as home and contents cover.

Grabbing 5 awards in this year’s car insurance awards, Australians ranked the provider highly for their services including customer satisfaction, claims experience and more. To see what Shannons has available, see below.

Youi logo

Youi People’s Choice Awards 2024

Excellent Customer Service Excellent Claims Experience
Excellent%20 customer%20 service 2024 Excellent%20 claims%20 experience 2024

Youi opened its doors in 2008, and is no stranger to the Mozo People’s Choice Awards winners list.

Youi offers a combine and save feature when you bundle your policies (T&Cs apply), 24/7 claims support and flexible excess so you can choose an option that works best for your hip pocket. There are exclusions and coverage limits for all policy types so be sure that you read the full PDS to make sure that its policy will cover you for the things important to you.

To learn more about Youi has to offer, see some of its products below.

Commonwealth Bank logo

Commonwealth Bank People’s Choice Awards 2024

Outstanding Customer Satisfaction
Outstanding%20 customer%20 satisfaction 2024

For decades, Commonwealth Bank has been a trusted name in financial services, offering a wide range of products tailored to meet the diverse needs of Australians. Among their offerings is comprehensive car insurance, providing customers with peace of mind on the road.

As part of their commitment to excellence, Commonwealth Bank specialises in delivering exceptional customer service and claims experiences to their valued policyholders. Whether you're looking for standard coverage or additional options like roadside assistance, Commonwealth Bank may have a solution to suit your needs.

This year, Commonwealth Bank has been recognised for their commitment to excellence, receiving accolades for Outstanding Customer Satisfaction. 

RAC logo

RAC People’s Choice Awards 2024

Outstanding Customer Satisfaction
Outstanding%20 customer%20 satisfaction 2024

Established in 1905, RAC was created by a group of motoring enthusiasts, and has since expanded to over one million members in WA.

Whether you use a car to get from A to B, use your vehicle for work or need specialised cover for a classic set of wheels, RAC has a policy to help get the right cover for your vehicle. RAC offers online discounts, savings for multiple policies, a local claims team and other benefits that have made the company a popular choice for Western Australians.

Having scooped an award in every category in this year’s car insurance breakdown, RAC is a clear leader in the Australian car insurance market. See below some of RAC’s policy options.

FAQs

How many car insurance providers were considered for the Mozo People’s Choice Awards?

There were 51 car insurance providers that competed for the awards in 2024. To find out who qualified see our methodology report.

How did you determine the winners for each Car Insurance Award?

Over 3500 Australians were surveyed in the car insurance category. In each category, all providers who received at least 30 responses were eligible. The judges then ranked providers in order by average rating, and then determined an appropriate cut-off point to separate winners from the rest. More information can be found in our Mozo People’s Choice Awards methodology report.

Who offers the best car insurance in Australia?

This can be a difficult question to answer, as the best car insurance for one person could vary from that of another person and it’s not all about price either. You may want top notch new car replacement protection, or generous cover for your personal items, or you could value great customer service most highly . But if you're looking for somewhere to begin comparing your options, our winners list is a great place to start, having been chosen by real Australians to determine those that they loved best.

I work for one of the winning providers. How can we promote our award win?

Congratulations! We have a range of promotional options available, please get in touch with our account management team.