Mozo People’s Choice Awards for Online Auto Accessory Retailers 2022

Many Aussies now shop for auto accessories online. To find out which retailers have been delivering the best customer experiences, Mozo asked over 1,500 Aussies to share their thoughts and opinions. 

Delivery Service

Most Recommended

Outstanding Customer Satisfaction

Range of Products

Value for Money

Website Experience

Repco logo

Repco People’s Choice Awards 2022

Outstanding Customer Satisfaction Website Experience Range of Products Most Recommended
Outstanding%20 customer%20 satisfaction 2022 Website%20 experience 2022 Range%20of%20 products 2022 Most%20 recommended 2022

Founded in 1922, Repco was originally an automotive grinding business. Expanding into auto accessories retailing a few years later, Repco is now one of Australia’s most iconic brands in the industry.  This year, consumers have identified the Repco online shopping experience as one of the best, with the brand walking away with a number of People’s Choice Awards. 

The Repco online shopping platform was first launched in 2018, and since then has evolved to sell a variety of different products, with everything from batteries to oils and in-car tech available. Online customers can choose from same-day delivery (if they live within 5km of a physical store) or click-and-collect services that are usually ready within 15 minutes. One impressive feature of the Repco website is that shoppers can enter the registration plate to receive a tailored list of products compatible with their vehicle. 

Taking gold in the outstanding customer satisfaction, website experience, range of products and most recommended categories, Repco is a clear stand out in the 2022 People’s Choice Awards

Repco Online Auto Accessories
Source: Repco
4WD Supacentre logo

4WD Supacentre People’s Choice Awards 2022

Value for Money Range of Products Delivery Service
Value%20for%20 money 2022 Range%20of%20 products 2022 Delivery%20 service 2022

Best known for providing quality camping gear, 4WD Supercentre also supplies a wide range of auto accessories. From roof- racks to LED headlight kits and batteries, 4WD auto accessories cater to the Aussie off-road adventurer, as well as the everyday driver. 

4WD says its staff are passionate about cutting the cost of quality time in the outdoors, with experts available to answer customers' questions about vehicle fit-outs through the seven-day-a-week Australian-based call centre. 

Delivery estimated times range from 2 - 14 business days, and the cost will depend on the size, weight and location of the products ordered. 

4WD Supercentre won 3 awards this year, taking out a top place in the value for money, range of products and delivery service categories.

4WD Supacentre Online Auto Accessories
Source: 4WD Supacentre
eBay logo

eBay People’s Choice Awards 2022

Value for Money Website Experience Range of Products
Value%20for%20 money 2022 Website%20 experience 2022 Range%20of%20 products 2022

eBay is one of the world's largest online marketplaces, facilitating the trade of goods between buyers and sellers across the globe. Due to its marketplace nature, both used and new automotive accessories can be found on the eBay website.

eBay has integrated the ability to add your vehicle information to find exact parts or accessories into their website, adding an extra layer of convenience to the shopping experience. 

Receiving honours in the value for money, website experience and range of product award categories, eBay has gotten the thumbs up from Aussie consumers.

eBay Online Auto Accessories
Source: eBay
Super Cheap Auto logo

Super Cheap Auto People’s Choice Awards 2022

Outstanding Customer Satisfaction
Outstanding%20 customer%20 satisfaction 2022

Super Cheap Auto has been a major player in the auto accessories industry for over 50 years and has an impressive product portfolio of over 10,000 different items.

With free in-store and online returns, free shipping (orders over $99 T&Cs apply), and click-and-collect within 1 hour, Super Cheap Auto has mastered the art of convenient online shopping experiences. As the name suggests, Super Cheap Auto is dedicated to providing its customers with affordable options, and they say if customers can find a lower price elsewhere, they will beat it (T&Cs apply). 

The website also lets shoppers enter the registration plate of their vehicles to get a list of products that will be suitable. But Super Cheap Auto doesn’t stop at personal cars, this service can also be used for buses, trucks, tractors and motorcycles. 

It is evident that Super Cheap Auto has gone the extra mile for its customers this year, with the brand taking home the coveted outstanding customer satisfaction award.

Super Cheap Auto Online Auto Accessories
Source: Super Cheap Auto


Which Online Auto Accessory Retailer is the best?

When it comes to finding an online auto accessory retailer that is right for you, there are a number of factors that you might want to consider. You might find that the range of products available, delivery service, cost, and customer support services available are all aspects that might influence your decision. The Mozo People’s Choice Awards can be a good place to start your search as the winners are those that your fellow Aussies have voted as delivering the best customer experiences across a range of important factors.

How many Online Auto Accessory Retailers were considered for the Mozo People’s Choice Awards?

There was a total of 106 brands in contention for a top place in the 2022 People’s Choice Online Auto Accessory Retailers Awards. You can find a complete list in the People’s Choice Awards Methodology Report - September 2022.

How did you determine the winners for each Online Auto Accessory Retailers Award?

With 1,562 Australians voting in the online auto accessory retailers category, there were a large number of brands that received votes. Those that had at least 30 responses were considered eligible for a top place. The Mozo judges ranked these brands in order of their average rating and found a suitable cut-off point to determine the winners. More information can be found in the People’s Choice Awards Methodology Report - September 2022.