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Bank Australia customer reviews

Overall rating
7.7/10
Price
7.4/10
Features
6.7/10
Customer service
8.0/10
Convenience
7.2/10
Trust
8.0/10
Based on 597 reviews as rated by the Mozo community. More about the mozo ratings
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Recent Bank Australia customer reviews

  • Bank Australia Lifestyle Personal Loan (Variable, Unsecured)

    70

    I’ve been with you for a long time I’ve just got me and my son a house and I need a small bin to put furniture

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    Mathew, New South Wales, reviewed 18 days ago
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  • Bank Australia Home Loan

    I am happy of the services and products offered .

    The Bank’s services and products are good and interest rates are competitive.

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    Kunchee, Victoria, reviewed 23 days ago
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  • Bank Australia Bonus Saver

    Bank Australia best bank and fantastic service.

    Love Bank Australia great to deal with staff are so helpful and on a mission to be a great help to customers. They are great at communicating with me and regularly update me on improved services offered by them.

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    Fiona, Victoria, reviewed 23 days ago
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  • Bank Australia Low Rate Visa

    Really great, in my opinion

    Overall great bank, friendly service, really understanding of situations

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    Jasmine, Queensland, reviewed about 1 month ago
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  • Bank Australia Everyday Access

    ethical bank with great customer service.

    They vow never to invest in fossil fuels.

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    Dilja, Queensland, reviewed about 1 month ago
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  • Bank Australia Term Deposit

    Good rates, helpful staff, poor online services

    Signed up for a term deposit with BA due to their competitive rates. The account works fine as it is an uncomplicated product, however getting it set up was quite a large headache. After setting up online access, I had continual issues trying to transfer money into the account, with little useful information provided by the website/online portal. Calling customer support was helpful - no issues at all with their service, but this was quite frustrating as it was the result of a fundamental part of their service being unusable and unintuitive from the outset. I had no further issues after that point, however - but that is hardly surprising for an account that is intended to be left alone anyway.

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    David, South Australia, reviewed 6 months ago
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  • Bank Australia New Car Loan (Fixed, Secured)

    2 weeks and still no answer regarding a car loan!

    Incredibly disappointed with Bank Australia’s car loan application. Particularly given I’m already a bank Australia customer. I have been waiting for 2 weeks regarding even a “conditional approval”. No one has been able to give me an explanation or reasoning as to why the process is taking so long, particularly when other lenders offer a 24-48 hour turnaround. I will be seeking a different lender and will be considering moving my banking elsewhere because of how frustrating this process has been.

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    Cynthia, Queensland, reviewed about 3 years ago
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  • Bank Australia Home Insurance

    Fantastic

    Amazing service.

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    Vanessa, Queensland, reviewed about 6 years ago
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  • Bank Australia Everyday Access

    Commonwealth Bank aim to please

    I'm very, very happy with Commonwealth Bank. I've been with Commonwealth Bank for over 20 years

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    Rebecca, Australian Capital Territory, reviewed about 8 years ago
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