Excellent customer service and rewards program been with Citi for over 20 years
I do you like the party lounge access provided and insurance that is included in this credit card so the upfront cost I feel is quite steep. The bonus Qantas frequent flyer points was good on signup
Very good on most aspects of credit but I find Interest rates very high
Very easy to obtain always offering higher credit limits which can get you into financial trouble and the interest rates are very high in comparison to other institutions reward points are reasonable but cash withdrawals are too easy and costly
Was recently charged a late fee of $30 due to my elderly mother having serious health issue & being in hospital, I asked for it to be waived as have never ever late for a payment in 5 years & received a NO, disappointing & pretty greedy in my opinion !
I like their travel insurance inclusion for flights bought through this credit card. Enjoy paying with points too.
Terrible customer service Very bad security Never use Citi credit card
Citi locked my account as I was leaving on vacation. Security is out to lunch.
A very humiliating and condescending conversation regarding updating a new credit card . No customer service skills, will not proceed with CITI in any of my business cards.
They have been unable to send me my physical credit card for almost a year. After 5 attempts I stopped trying.
Citi Mastercard is very bad when it comes to reversing fraudulent transactions. I notified them with 24 hours of a fraudulent transaction and the were able to cancel my card and gave me a credit. But after 4 months they reversed the credit and were not able to sensibly explain why - just said it was reviewed and my claim rejected. So they will not stand with you in cases of fraud. Beware!
I have been a Citi customer for over 10 years but had major issues with how they provide credit since their acquisition by NAB. Big question around their landing practices and I will highly recommend to stay clear from this financial institution.
Citi Credit card can be used anywhere that I know, and it has Great support, promotion and benefits.
My company use Citi bank for all out employee commerical cards. Whenever there has been issues with our cards for example fraudulent transactions. The phone customer service representatives have been entirely unhelpful and have been so hard to understand that some of our employees have not even been able to access there own accounts, due to the representative not reading the challenge questions correctly. Even when access is granted to the account they are very vague and don't have answers for any non standard question. The company have a very low care factor a confusing online card manger and I'm just glad they are managing the companies money and not my own.
**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.
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