I've been with Westpac since the 90s and they used to be a fairer and decent back with good customer service. These days the customer service is mostly outsourced to another country which makes not difficult to have someone understand when questions need to be answered or when support is required. Their communication has become appalling, not providing updates to key information such as suspicious transactions made on personal accounts or they flag normal activity as suspicious and causing accounts not only with myself but others to be put on hold. They have got some decent savings account which I have two with Westpac. But their annual fees are quite expensive. Interest rates could be more competitive given the increasing cost of living. Security with Westpac's app and emails are good and educational to keep people aware of any fraud emails that may float about. But that is far as it goes with communication with them. They definitely need to improve with their customer service, keep customers in the loop via app, email, text or phone calls if something happens to one's account. They should offer better interest rates, zero fees and more flexible options for all working class Aussies.
They are a very well known and highly numbered in members big banks in Australia. They are the main banks that most Australian businesses uses in terms of business finance management. The Westpac bank also has the reputation of safely ensuring their customers information MD personal details are not jeopardize from fraudulent activity and are very efficient in delivering the best customer service and confidence in banking with one of the four major big banks that this country is proud to be a part of.... So Am I in the sense of highly recommending this particular bank- WESTPAC AUSTRALIA BANK™ to all of my family and friends. I have the utmost respect and Trust that this bank and it's services in their resource of handling Ur savings, investments and further financial services & features provided which separates them fr the rest.
Yea Westpac are not been good for me because of insurance fraud yes I have been a victim of online fraud but my device has well the chip in it had been cloned and following their instructions yea seems to be a victimised by this bank for trying to claim against it and yea insurance fraud affects there is no secure way of preventing this happening doing the right thing seemed to created a bank I cannot trust or rely on when these kind of situations happen yea I didn't understand they haven't hacked my phone they have s clone of it and yea what can I do asked them to change everything all the numbers it's glitched my account that's why I know the device was stolen but given back on the pretext it was a mistake
Westpac have the most amazing and greatest savings accounts going westpac never charge fees and they always explain word by word to there customers and they always give you nice compliments and refreshments
I like wespac firstly because it does Not charge a banking Fee for Pensioners. And onetime I had to call and ask them to help me try get my money back from a scam and they did try to help and did all the things they had to do and explained what i needed to do ect.. i knew then that i have my money in a bank i think i can trust, though they could improve as the first person i got, gave me the wrong info but after a few calls later it was fixed so overall a good bank for the poor ! like me
Westpac is a highly reputable and internationally renowned bank that rightly can claim to be Australia’s premier bank. It surpasses its competition in its commitment to social justice, indigenous advancement and the promotion of persons of diverse backgrounds. It sponsors many organisations, charities and talented individual, particularly in sport and the arts. But it never forgets that its primary role as a bank is to maximise profit while diligently managing the financial affairs and aspirations of its customers and other stakeholders.
Very easy to use online banking. Most ATMs accept this bank also. There is a westpac bank in nearly every suburb and shopping mall.
I like Westpacs new update. Every customer service experience I've had has been good although there haven't been many.
Easy to use app, friendly staff, convenient cashless and careless withdrawals and deposits.
We have been with the Westpac bank since 1975 and have always found them to be very reliable and competitive
The service within the banks are excellent, despite it being busy at times, we still get excellent costumer service delivered with patience. The online banking is easy to use, the app is straight forward. Contacting them for help via telephone may take some time but they are always helpful.
Westpac online banking is that easy to use. So easy to set a new account also if 165501. All sorts of accounts for all sorts of people. Westpac workers are also extremely friendly and very helpful. Would recommend banking with Westpac to anyone. And did I mention how easy it is to use
No complaints with Westpac never experienced any problems with them. I haven a customer for over 60 years.
Bonus rate for the first 4 months from account opening
Bonus variable rate is available for the first four months.
Intro bonus rate of 5.25% for balances up to $1,000,000 for the first 4 months, reverting to 3.25%. Minimum deposit of $50 and no withdrawals.
Enjoy a bonus rate when you deposit at least $1000 per month with the AMP Saver Account.
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