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UBank reviews

Overall rating
8.4/10
Price
9.0/10
Features
7.6/10
Customer service
7.8/10
Convenience
7.7/10
Trust
8.2/10
Based on 864 reviews as rated by the Mozo community.

Recent UBank reviews

  • UBank Home Loan review

    Overall rating   1 / 10
    Horrendous service and incompetent staff

    Home loan specialist was unbelievably incompetent and absent during what is obviously an urgent and stressful process for the customer. Hotline consultants were useless in providing further assistance and addressing formal complaints. Management was equally indifferent and non-responsive in dealing with the issue, no wonder their staff are the absolute worst. Just proves the business has no accountability and does not value customers at all. Do not use this bank, unless you want to end up punching a wall. Never mind the low interest rate promise, everything else about them is a joke. Beyond pathetic.

    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    1 / 10
    Less
    First home buyer, Victoria, reviewed 29 days ago
  • UBank USave with USpend Transaction Account review

    Overall rating   3 / 10
    UBank Visa Debit Card

    I lost my UBank Visa card in India Delhi and I receive little support from Ubank. They sent my debit card to my home address in Brisbane not to my address in India. They say because of the security reasons and the rules. Someone at home in Brisbane will have to sent it to India. If you have no one at 'home's well it's bad luck. If you didn't have any spare cash to tie you over, you are in trouble. I had to get a loan from someone. My impression Ubank simple couldn't care less, pathetic customer service. The bank sent two new visa cards by accident and two passwords which cause confusion. When I receive the visa card in Delhi, my contact in Brisbane phone the second password which did not work on my first visa card. Sending out that second card to me was sheer incompetence. Whilst this was going on two weeks plus passed. They refuse to send me the visa card to Delhi because of security reasons. Surely sending the second card was a lapse of security. If that card fell into wrong hands there be a loss. Ubank staff (more then then two) did not ring Visa Global to get them to send a replacement card. They said you ring them which I did but I was unable to get through to them. Their attitude was shocking If I did not have a person in Brisbane to send on the new card to Delhi I would be in deep trouble.

    Price
    9 / 10
    Customer service
    1 / 10
    Convenience
    2 / 10
    Trust
    1 / 10
    Less
    Stephen, Queensland, reviewed about 2 months ago
  • UBank Bank Account review

    Overall rating   9 / 10
    Auto swept

    No interest, only for transaction. Yet it has the auto swept function to top up the balance to $100 mark. And it also auto swept for the transaction greater than $100.

    Price
    5 / 10
    Features
    1 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Meilee, New South Wales, reviewed 3 months ago
  • UBank Term Deposit review

    Overall rating   8 / 10
    Great rates, but everything has to be done online.

    Great rates, but everything has to be done online.

    Price
    10 / 10
    Features
    7 / 10
    Customer service
    4 / 10
    Convenience
    5 / 10
    Trust
    9 / 10
    Less
    Roman, Victoria, reviewed over 1 year ago
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