Over quite a number of years we have been with Suncorp. In that time they have been very responsive for protecting us from scammers & hackers. When inquiries made and advice needed they have been very very helpful and we would have no hesitation in recommending Suncorp to others. Cannot think of anything negative in our experiences.
More Suncorp savings account customer reviewsI like the ability to create up to 9 additional sub accounts to assist with money management
More Suncorp bank account customer reviewsSuncorp credit card is a great credit card with reasonable rates with the biggest downside being its abysmal website, which is most likely older than me.
More Suncorp credit card customer reviewsEasy to deal with and transparent. Great service and had no issues with the bank.
More Suncorp term deposit customer reviewsI like Suncorp because they are easy to deal with when I make a claim on my home and contents policy. Their phone reps are always ready to listen and provide the best outcome for their customers. Not the cheapest insurance company but definitely one of the better ones in my opinion.
More Suncorp home insurance customer reviewsHave had absolutely wonderful customer service, easy to approach, team is in Brisbane, no hold times, very easy to contact. Staff are very understanding and listen to individual situations. So greatful to be with Suncorp. Initial application was as also extremely efficient and easy.
More Suncorp home loan customer reviewsOpened a cash management account to manage my SMSF in Feb '24 to invest in overseas funds, funds were blocked for 4 weeks for security checks which i was told would most likely happen but i was told should only take 3 days providing everything was okay. Funds eventually get released but i still can't access my account for several weeks later. I could get no response at all from there fraud department (ironically named) to see why i could not access my account as the funds were released so i was forced to make an official complaint. The following week i received an email stating my account is closed without any explanations and i had 14 days to withdraw any funds or they would be given to a charity. Who operates a business like this? Suncorp need to realise that it is a privilege to have customers bank with them but seeing that Suncorp bank is going down the toilet and being bought out by ANZ i should not be surprised. I will say the front line staff i dealt with conducted themselves professionally but that's about a far as that goes, the fraud team and upper management are a joke!
More Suncorp share account customer reviewsWhen i called for an enquiry the lady was rude and told me nothing
More Suncorp travel insurance customer reviewsStay away from this bank. Worst customer service for existing customers. Go out of their way to get your business but then make everything very difficult as a customer. Not enough branches across Australia and those that are available are inefficient and don't have enough authority to actually help. Online service is almost non existent and had to sit on hold for nearly an hour on the phone, only for the guy to tell me that the department I need to talk to have gone home for the day!! You need to wait months for things to happen and it will all go through the post. Have reported to the ombudsman. Avoid this bank, there are better options available with far better customer service.
More Suncorp personal loan customer reviewsVery helpful customer support and trustworthy. Happy with the financial rates.
More Suncorp car loan customer reviewsWhen it comes too home and contents insurance I trust suncorp
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