Do not use this bank, applied for a personal loan, they advertise simple and easy, what a joke, supplied documentation to them, looks like I was dealing with idiots overseas as most of my correspondence was online due to work commitments. Instead of looking over the application and telling me what they wanted me to supply first go instead of coming back in drubs and drabs asking for information, I supply it and they tell me they didn’t receive it, but I have proof it went through but anyway. Not reading emails properly or even knowing what they are asking for when it’s right in front of them. At one point some one in their assessing team sent an email and said application was not successful. Next day I get an email from them saying we need more information??? I said you knocked the application back and the guys says oh no we haven’t finished processing it?? I then emailed them what they said and they apologised for confusion, but still going back and forth. Not well trained staff, either I ended up pulling the application and went to another bank and got the loan in 24 hours. Do not waste your time and energy!More ANZ personal loan customer reviews
After 5 weeks of stress, hoops, red tape we applied with Commonwealth bank who had everything done in 4 days. ANZ I have never been more sick to the stomach with anything. Buying a second home with a fully paid off house and 3 incomes for a loan of $250k should NEVER have been that hard. I will NOT consider you again.More ANZ home loan customer reviews
I’d strongly advise anyone thinking of doing business with ANZ to save your time and go elsewhere. I have banked with ANZ for well over 20 years but my last 2 experiences in trying to open new accounts and increase my credit card limit have been nothing short of appalling. Without going into the details of my situation their staff lack general knowledge of the situation they are dealing with and the customer service and wait time is beyond a joke. I will be moving all my business, loans & accounts away from this bank ASAP.More ANZ credit card customer reviews
The bank is doing great in its customer service with great efficiency and communication. I highly recommend the employees called Joe (maybe I spell wrongly) and Alexander.More ANZ term deposit customer reviews
As someone who uses ANZ banking, it was super easy to access their comprehensive car insurance. However for non-ANZ customers, I suspect it wouldn't be as easy to navigate and set up. I am under 25 so I pay a lot more than most drivers, but ANZ still has a competitive price compared to other companies who claim to offer 'better' deals to P-platers.
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